Security Operations Lead – Hotel Loss Prevention

Sheraton Hotels & Resorts; Sopot; On-site; PLN 120,000 - 180,000; Full time

Job summary

Sheraton Hotels & Resorts in Sopot, Poland, is seeking a seasoned Loss Prevention & Security Manager to assist the Director of Security in daily operations, safeguarding guests, staff and property, and ensuring incident response and records compliance.

The role focuses on managing security operations, leading teams, and implementing emergency procedures while supporting policy compliance and risk mitigation. A relevant education path is acceptable with several years in security.

Qualifications

• High school diploma or GED; 3 years experience in the security/loss prevention or related professional area.
• 2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area.

Responsibilities

• Assists in the development and implementation of emergency procedures.
• Recommends follow-up action for security breaches.
• Conducts investigation of all losses of property assets and refers to proper management for disposition.
• Deploys security staff to effectively monitor and protect property assets.
• Complies with all Corporate Security safety and security management guidelines and procedures.
• Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
• Conducts periodic patrols of entire property and parking areas.
• Recognizes success across areas of responsibility.
• Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
• Implements action plans to monitor and control risk.
• Keeps abreast of local criminal activity as it may impact property.
• Maintains required reports and documentation regarding patrols of property and parking areas.
• Inspects all security equipment and ensures it is fully functioning.
• Provides means for obtaining necessary medical attention on a timely basis.
• Conducts hourly employee performance appraisals according to Standard Operating Procedures.
• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Completes disciplinary procedures and documentation according to SOPs and LSOPs and supports the Peer Review Process.
• Maintains first aid and CPR certifications required for Security officers.
• Implements local authority requirement for security and safety.

Job description

Sheraton Hotels & Resorts in Sopot, Poland, is seeking a seasoned Loss Prevention & Security Manager to assist the Director of Security in daily operations, safeguarding guests, staff and property, and ensuring incident response and records compliance.

The role focuses on managing security operations, leading teams, and implementing emergency procedures while supporting policy compliance and risk mitigation. A relevant education path is acceptable with several years in security.