Security Operations & Helpdesk Specialist

Dolby; Wrocław; Hybrid; PLN 60,000 - 120,000; Full time

Job summary

Dolby is seeking a Security Operations & Helpdesk Specialist to coordinate security-related support requests, triage tickets, and collaborate with subject matter experts to ensure timely resolution.

The role covers vulnerability management, policy support, audit assistance, reporting, and operational security workflows within a flexible, modern work environment.

Qualifications

• Bachelor's degree or equivalent experience in cybersecurity, IT, CS, or related field.
• Strong organizational and project coordination skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Customer-service mindset with attention to detail.
• Experience with ticketing systems and service management processes.

Responsibilities

• Own and triage incoming security requests and support tickets, ensuring timely resolution.
• Coordinate with security teams and stakeholders; provide status updates and SLT adherence.
• Support vulnerability remediation tracking, audit support, and policy/standards documentation.
• Produce recurring and ad hoc operational reports for leadership and teams.

Skills

Ticketing systems

Security operations

Coordination

Communication

Analytics

Customer service

Education

Bachelor's degree in Cybersecurity, IT, CS, or related field

Job description

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Security Operations & Helpdesk Specialist

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work.

We are seeking a highly motivated Security Operations & Helpdesk Specialist to serve as the primary coordination point for security-related support requests and operational activities. This role acts as the front line of the Information Security team, managing incoming security tickets, triaging requests, resolving issues where possible, and coordinating with subject matter experts to ensure timely resolution.

The ideal candidate is organized, customer-focused, process-oriented, and comfortable working across multiple security domains including vulnerability management, security assessments, policy/standard support, audit support, reporting, security operation and exception/exemption management.

Key Responsibilities

Security Ticket Management

• Serve as the primary owner for incoming security requests and support tickets.
• Triage, prioritize, and route requests to appropriate security teams.
• Resolve routine security requests and inquiries independently.
• Track all requests through closure and ensure service level objectives are met.
• Provide regular status updates and follow-up with stakeholders to drive timely resolution.
• Provide clear and professional communication with customers and stakeholders.

Security Operations Support

• Support vulnerability remediation tracking and coordination activities.
• Assist with penetration test remediation follow-up and status reporting.
• Support security exception and exemption management processes.
• Track and manage security findings from bug bounty and responsible disclosure programs.
• Maintain operational security checklists and workflows.
• Support security operation and GRC service request.
• Support policy, standards, and control documentation efforts.

Audit & Compliance Support

• Support internal and external audit activities.
• Track audit requests and ensure timely completion.
• Assist with remediation tracking for audit observations.

Reporting & Data Analysis

• Support data collection and reporting activities for leadership.
• Generate recurring and ad hoc operational reports.

Required Qualifications

• Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or related field, or equivalent experience.
• Strong organizational and project coordination skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Customer-service mindset with attention to detail.
• Experience with ticketing systems and service management processes.

Preferred Qualifications

• Experience working in a Security Operations, IT Operations, Service Desk, or Helpdesk environment.
• Familiarity with information security related processes and activates.
• Knowledge of information security concepts and best practices.
• Experience with audit and compliance support.
• Experience creating dashboards, metrics, and reports.