SAP Technical Service Senior Manager (TSM) - ECS EMEA North

SAP SE; Warszawa; On-site; PLN 213,800 - 402,800; Full time

Job summary

SAP in Warsaw is seeking a Technical Service Manager (TSM) to oversee technical managed services for customer engagements. You will act as the primary technical owner, ensuring operational stability and optimization across cloud landscapes.

The role demands strong SAP Basis expertise and customer-centricity, with a focus on risk management and governance. This position offers a hybrid work model with three days onsite, making it flexible for prospective candidates.

Qualifications

• 7+ years of hands-on SAP Basis experience in implementation and steady-state scenarios.
• Customer-focused experience in technical leadership and managing critical situations.
• Relevant certificates in SAP technologies and hyperscaler platforms are advantageous.

Responsibilities

• Own the end-to-end technical health of customer cloud landscapes.
• Provide strategic cloud architecture and technical governance leadership.
• Proactively identify and manage risks and critical issues.

Skills

SAP Basis expertise

SAP HANA

Unix/Linux environments

Technical leadership

Problem-solving

Collaborative mindset

Fluent in English

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

AWS

Azure

GCP

Job description

Technical Service Manager (TSM)

Technical Service Manager (TSM) is the role within SAP Enterprise Cloud Services (ECS) organization overseeing all technical managed service aspects of the Customer Engagement from the point of sale throughout the entire lifecycle of customer RISE contract. TSMs deliver fixed‑scope, proactive and outcome‑based services across the entire SAP software stack to SAP’s RISE customers. This team is dedicated to customer centricity, client intimacy and support of client lifecycle management.

You will act as the primary technical owner and strategic advisor for customer private cloud landscapes, driving stability and optimization, and contributing to continuous improvement across SAP Global Cloud Operations. In this role, you will drive proactive risk management, provide architectural guidance, and oversee end‑to‑end technical governance—empowering customers to achieve secure, reliable, and scalable cloud operations aligned with their business goals.

Responsibilities

Your core tasks include but are not limited to:

• Own the end‑to‑end technical health of customer cloud landscapes, ensuring stability, performance, scalability, compliance, and effective coordination across customers and internal stakeholders.
• Provide strategic cloud architecture and technical governance leadership, defining roadmaps, standards, best practices that optimise the landscape and align with business objectives and long‑term sustainability.
• Proactively identify and manage risks, critical issues, and escalations, driving preventive actions and coordinating timely resolution through close engagement with customers and internal teams.
• Lead key landscape lifecycle activities and transformation initiatives, including upgrades, migrations, disaster recovery testing, major changes, and adoption of SAP S/4HANA, Clean Core principles, and cloud capabilities.
• Drive automation, operational efficiency, and continuous improvement, ensuring reliable operations, measurable business outcomes, and value realization from cloud investments.

Qualifications

• Strong technical expertise in SAP technologies with several years hands‑on SAP Basis experience (REQUIRED) in both implementation and steady‑state scenarios, knowledge of operating systems, databases, networking and technical architecture are considered essential to being successful in this role.
• Experience with SAP HANA, Sybase and Unix/Linux environments is highly valued. (7+ years)
• Extensive experience in SAP technical administration and operations (7+ years).
• Customer‑focused experience in technical leadership or customer‑facing roles, with the ability to manage critical situations, navigate escalations, and build trusted stakeholder relationships.
• Collaborative and analytical mindset, with strong problem‑solving skills and the ability to effectively lead and coordinate projects across diverse, global, and virtual teams.
• Relevant certificates in SAP technologies and hyperscaler platforms (AWS, Azure, or GCP) are considered an advantage.
• Fluent English (written and spoken).
• Bachelor’s degree or higher in Computer Science, Engineering, Information Management, or a related field.

This position is located in Warsaw, with a hybrid working model (3 days/week onsite).

Compensation Range Transparency

The target range for this position is 213800-402800 PLN. The actual amount offered to successful candidates will fall within this range and will depend on factors such as education, skills, experience, and role scope, as determined during the selection process. Any SAP variable incentive includes a target amount, with the actual payout depending on both company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements on SAP's Benefits and Rewards site.

Equal Employment Opportunity

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Background Check

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.