SAP L1 Support Consultant

Exclusive Networks; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

Exclusive Networks in Kraków seeks an experienced SAP L1 Support Consultant to join our SAP S/4HANA Public Cloud team. You will handle day-to-day support operations, user enablement, issue resolution, and training delivery, working closely with an AMS partner.

The role requires hands-on SAP S/4HANA Public Cloud experience, familiarity with SAP Fiori, and proficiency with ticketing tools such as Service Now and JIRA. Global rollout exposure is a plus.

Qualifications

• 3–5 years SAP support experience
• Hands-on SAP S/4HANA Public Cloud experience mandatory
• Familiarity with SAP Fiori apps
• Experience with ticketing tools like ServiceNow and JIRA
• Exposure to multi-country global rollouts or support models

Responsibilities

• Provide timely SAP S/4HANA Public Cloud support and incident triage
• Log, categorize, and manage incidents using ticketing tool
• Coordinate with SAP for patches and upgrades
• Assist in user training sessions and create training materials
• Collaborate with AMS partner and cross-functional teams

Skills

SAP S/4HANA

Public Cloud

Training delivery

Incident management

Education

Bachelor's degree in IT/CS/Business

Tools

JIRA

ServiceNow

Job description

Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES

About the role: We are looking for a service-oriented SAP L1 Support Consultant to join our SAP S/4HANA Public Cloud team. You will be responsible for day-to-day support operations, user enablement, issue resolution, and training delivery. The role also involves working with ticketing tools like JIRA and contributing to documentation and process improvement. Close work with an AMS partner, including ticket triage and review meetings. Some involvement in UAT tasks whilst the project is rolled out to new countries.

Key Responsibilities

• Provide timely support to SAP S/4HANA Public Cloud users, including issue logging, triaging, tracking, and resolution.
• Log, categorize, and manage incidents and service requests using ticketing tool.
• Perform basic troubleshooting, including user access, role mapping, and Fiori navigation issues.
• Coordinate with SAP for hotfixes or patches and validate compatibility of new releases or upgrades.
• Address security vulnerabilities or audit findings & implement advanced role and authorization controls.
• Perform root cause analysis and escalat(e?) to SAP Product Support when needed.
• Assist in minor configuration changes or enhancement requests.
• Prepare and deliver user training sessions; develop training materials and quick guides.
• Participate in testing and data validation during deployments.
• Collaborate with cross-functional teams and escalat(e?) complex issues when needed.
• Monitor system health and user activity using SAP Cloud ALM or similar tools.
• Assist in Fit-to-Standard workshops and maintain process documentation.
• Maintain support documentation and contribute to the knowledge base.

QUALIFICATIONS AND EXPERIENCE

About You: Educational Background in Information Technology, Computer Science, Business, or related field. 3-5 years of SAP support experience, with hands-on experience in SAP S/4HANA Public Cloud is mandatory. Preferred Certifications in similar domain are a plus. Familiarity with SAP Fiori apps and core modules (e.g., Finance, Procurement, Sales). Experience using ticketing tool like Service Now, JIRA etc. in a structured support environment. Exposure to SAP BTP, extensibility options, or custom development is a plus. Experience with SAP Enable Now is a plus. Experience with multi-country rollouts or global support models. Strong communication and presentation skills, with the ability to train and guide users.

WHO ARE EXCLUSIVE NETWORKS?

Why work for us: We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

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