Sanctions Payments Manager

Citi Group; Warszawa; Hybrid; PLN 240,000 - 320,000; Full time

Benefits offered by this job

Pension plan

Private medical care

Life Insurance

Employee Assistance Program

Parental Leave

Sport Card

Social Benefit Fund Holidays Allowance

Volunteer day off

Cafeteria/ flex benefit

Annual incentive

Job summary

Citi Solutions Center Poland invites you to lead a Cash and Trade Operations team responsible for sanctions‑compliant payment processing. The role emphasizes delivering operational excellence, risk control, and regulatory compliance in a global financial services environment.

You will partner with Compliance, Risk, Technology and Operations; oversee hiring and development; and contribute to planning, budgeting, and process improvements.

Qualifications

• 5-8 years of experience in sanctions, payments, cash management, or a related operations management role.
• Bachelor's degree or equivalent professional experience.
• Excellent verbal and written communication in English.

Responsibilities

• Lead, develop, and manage a Cash and Trade Operations team to ensure timely sanctions-compliant payment processing.
• Drive operational excellence by maintaining high standards of quality, productivity, client service, and regulatory compliance.
• Monitor performance metrics, identify trends, and implement improvements to enhance efficiency, accuracy, and service delivery.
• Manage complex operational and sanctions-related issues, ensuring timely resolution, escalation, and risk mitigation.
• Foster a strong risk and control culture by ensuring adherence to applicable laws, regulations, policies, and procedures.
• Partner with Compliance, Risk, Technology, and Operations stakeholders to support business objectives, regulatory requirements, and strategic initiatives.
• Manage hiring, performance management, employee development, succession planning, and compensation recommendations to build a high-performing team.
• Contribute to operational planning, budget oversight, process improvement initiatives, and provide leadership support as delegate for the Cash and Trade Operations Senior Manager when required.

Skills

Sanctions experience

Leadership

Program management

Stakeholder communication

Education

Bachelor's degree

Job description

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The Sanctions Payments Manager leads a team responsible for the execution of payment sanctions controls. The role is accountable for delivering operational excellence, maintaining a strong risk and control environment, ensuring compliance with regulatory requirements, and driving team performance and continuous improvement.

Responsibilities:

• Lead, develop, and manage a Cash and Trade Operations team to ensure timely execution of sanctions-compliant payment processing activities


• Drive operational excellence by maintaining high standards of quality, productivity, client service, and regulatory compliance


• Monitor performance metrics, identify trends, and implement improvements to enhance efficiency, accuracy, and service delivery


• Manage complex operational and sanctions-related issues, ensuring timely resolution, escalation, and risk mitigation


• Foster a strong risk and control culture by ensuring adherence to applicable laws, regulations, policies, and procedures


• Partner with Compliance, Risk, Technology, and Operations stakeholders to support business objectives, regulatory requirements, and strategic initiatives


• Manage hiring, performance management, employee development, succession planning, and compensation recommendations to build a high-performing team


• Contribute to operational planning, budget oversight, process improvement initiatives, and provide leadership support as delegate for the Cash and Trade Operations Senior Manager when required

Requirements:

• 5-8 years of experience in sanctions, payments, cash management, transaction services, or a related operations management role, including demonstrated experience leading teams and delivering strong operational, risk, and client service outcomes


• Bachelor's degree or equivalent professional experience


• Excellent verbal and written communication skills in English, with the ability to influence and collaborate across multiple stakeholder groups


• Strong understanding of payment processing, sanctions screening, and operational risk management within a regulated financial services environment


• Proven track record of driving process improvements, automation, and operational efficiency initiatives


• Strong analytical, problem-solving, and decision-making skills, with the ability to manage complex operational challenges


• Strong planning, organization, and workload management capabilities in a fast-paced, deadline-driven environment


• Ability to leverage AI-enabled productivity tools and data analytics to support decision-making and process optimization


• Readiness to work during public holidays as required to support business and operational needs

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee's pensionable earnings (PPE Program)


• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates


• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates


• Employee Assistance Program financed by Employer


• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)


• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates


• Additional benefits from Company's Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.


• Additional day off for volunteering


• Cafeteria/ flex benefit - a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.


• Opportunity to receive an annual discretionary incentive award


• Special offers and discounts for employees

Click here to review the Remuneration Regulations extract.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.