Salesforce Product Owner – Service Cloud & Roadmap Lead

Sii Poland; Lublin; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Great Place to Work

Solid financial situation

Contracts with the biggest brands

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Profit sharing

Passion Sponsorship program

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

Job summary

Sii Poland is seeking a Product Owner/Manager with hands-on Salesforce expertise to develop and enhance Salesforce Service Cloud solutions that support employees, managers, and operational teams in an international setting.

You will collaborate closely with business stakeholders to translate needs into pragmatic requirements, prioritise the product backlog, and shape the product vision, roadmap, and strategic direction for ongoing improvement.

Qualifications

• At least 4 years of experience as a Product Owner, Product Manager, Business Analyst, or Salesforce Consultant with a strong business-oriented focus.
• Hands-on experience with Salesforce Service Cloud
• Proven ability to manage product backlogs, prioritise requirements, and collaborate effectively with multiple stakeholder groups
• Experience facilitating workshops, gathering requirements, and defining business solutions
• Ability to bridge the gap between business stakeholders and technology teams
• Knowledge of Agile methodologies and practical experience working with product teams
• Excellent English and Polish communication skills, enabling effective collaboration in an international environment
• Living in Poland

Responsibilities

• Developing and continuously improving Salesforce-based products, with a particular focus on Salesforce Service Cloud
• Managing the product backlog and defining priorities in close collaboration with business stakeholders
• Co-creating the product vision, roadmap, and strategic direction
• Analysing user needs and translating them into business and functional requirements
• Driving communication with stakeholders across different business areas and countries
• Monitoring product adoption and usage, gathering user feedback, and identifying opportunities for improvement
• Coordinating the implementation of new functionalities and supporting the change adoption process

Skills

Product Owner

Product Manager

Business Analyst

Salesforce Consultant

Agile methodologies

Workshop facilitation

Stakeholder management

Tools

Salesforce Service Cloud

Job description

Sii Poland is seeking a Product Owner/Manager with hands-on Salesforce expertise to develop and enhance Salesforce Service Cloud solutions that support employees, managers, and operational teams in an international setting.

You will collaborate closely with business stakeholders to translate needs into pragmatic requirements, prioritise the product backlog, and shape the product vision, roadmap, and strategic direction for ongoing improvement.