Salesforce Business Analyst (f/m/x)

Sii Poland; Kraków; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Great Place to Work

Profit sharing

Medical care

Centre of internal trainings

Open management team

Job summary

Sii Poland is seeking a Product Owner/Manager with a strong Salesforce Service Cloud focus to drive the development of employee, manager, and operations experiences in an international setting. You will work with business stakeholders to bring structure to complex processes, defining requirements and shaping a holistic product roadmap.

The role emphasizes business needs discovery and leveraging Salesforce capabilities without hands-on platform administration.

Qualifications

• Minimum 4 years in a Product Owner/PM/BA or Salesforce Consultant role with a business focus.
• Hands-on experience with Salesforce Service Cloud.
• Proven ability to manage backlogs and priorities with multiple stakeholders.
• Experience facilitating workshops and defining business solutions.
• Bridging gaps between business and technology teams.
• Solid understanding of Agile and product-team collaboration.
• Excellent English and Polish communication in an international environment.

Responsibilities

• Own the development and continuous improvement of Salesforce-based products, focusing on Salesforce Service Cloud.
• Manage the product backlog and define priorities with business stakeholders.
• Contribute to product vision, roadmap planning and long-term strategy.
• Analyze user needs and translate them into business and functional requirements.
• Communicate effectively with stakeholders across functions and countries.
• Monitor product usage and gather feedback to identify improvement opportunities.
• Coordinate implementation of new features and support change adoption initiatives.

Skills

Salesforce Service Cloud

Product ownership

Backlog management

Stakeholder collaboration

Agile methodologies

English & Polish communication

Job description

We are looking for a professional who can combine Salesforce platform expertise with a strong product and business mindset. In this role, you will be responsible for developing and enhancing key solutions that support employee, manager, and operational team experiences in an international environment.

The ideal candidate enjoys working closely with business stakeholders, bringing structure to complex processes, prioritizing requirements, and translating user needs into practical solutions. We are looking for someone who can view a product holistically, from strategy and roadmap planning, through backlog management, to delivering improvements and creating a positive user experience.

While Salesforce knowledge is important, this is not a hands-on development or platform administration role. The key focus is on identifying business needs and effectively leveraging Salesforce capabilities to achieve organizational objectives.

Your tasks

• Owning the development and continuous improvement of Salesforce-based products, with a strong focus on Salesforce Service Cloud
• Managing the product backlog and defining priorities in collaboration with business stakeholders
• Contributing to product vision, roadmap planning and long-term development strategy
• Analyzing user needs and translating them into business and functional requirements
• Communicating effectively with stakeholders across different functions and countries
• Monitoring product usage, gathering user feedback and identifying opportunities for improvement
• Coordinating the implementation of new features and supporting change adoption initiatives

Requirements

• Minimum 4 years of experience in a Product Owner, Product Manager, Business Analyst, or Salesforce Consultant role with a strong business focus
• Hands-on experience with Salesforce Service Cloud
• Proven ability to manage backlogs, prioritize requirements, and collaborate with multiple stakeholder groups
• Experience facilitating workshops, gathering requirements, and defining business solutions
• Ability to bridge the gap between business stakeholders and technology teams
• Solid understanding of Agile methodologies and practical experience working with product teams
• Excellent English and Polish communication skills, enabling effective collaboration in an international environment

Nice to have

• Basic knowledge of SOQL and data reading from the database
• Experience with Agile methodologies

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care