Sales & Account Manager

Zohorecruit; Polska; Hybrid; PLN 106,000 - 176,000; Part time

Job summary

Zohorecruit is seeking a Sales & Account Manager to convert qualified leads into paying customers while nurturing client relationships through the entire sales journey. You will drive revenue via new client acquisition, account growth, and retention, working closely with Marketing and Client Relationship teams to ensure a seamless experience.

In this role, you will start with 10-15 hours per week, be scheduled within UK business hours, and participate in daily stand-ups.

Qualifications

• Strong communication and negotiation skills.
• Relationship-building ability.
• Goal-oriented with a customer-focused mindset.
• Experience using CRM systems and tools.

Responsibilities

• Convert qualified leads into paying customers.
• Onboard new clients and manage relationships through the sales journey.
• Maintain CRM records and track interactions.
• Upsell additional services to existing clients.
• Reduce customer churn and drive retention.
• Collaborate with marketing and client relationship teams.
• Attend daily stand-up meetings and report progress.

Skills

Communication

Negotiation

Relationship-building

Goal-oriented

Customer-focused

CRM experience

Tools

CRM

Email

VoIP Dialer

Google Workspace

Slack

Teams/Zoom

Trustpilot

Google Business Profile

Job description

The Sales & Account Manager is responsible for converting qualified leads into paying customers while managing client relationships throughout the sales journey. This role directly impacts company revenue through new client acquisition, account growth, and customer retention.

Scope of Work :

• Convert qualified leads into paying customers.
  
• Onboard new clients.
  
• Maintain customer relationships.
  
• Upsell additional services.
  
• Reduce customer churn.
  
• Collaborate with marketing and client relationship teams.
  
• Maintain CRM records.
  
• Attend daily stand-up meetings.
  

Key Performance Indicators (KPIs) :

• Acquire 5–20 new clients per month.
  
• Achieve 10–20% upsell revenue.
  

Qualifications :

• Strong communication and negotiation skills.
  
• Relationship-building ability.
  
• Goal-oriented.
  
• Customer-focused.
  
• Experience using CRM systems.
  

Tools Required :

• CRM
  
• Email
  
• VoIP Dialer
  
• Google Workspace
  
• Slack
  
• Microsoft Teams / Zoom
  
• Trustpilot
  
• Google Business Profile
  

Work Requirements :

• Camera ON during all meetings.
  
• Stable internet.
  
• Professional appearance.
  
• Daily stand-up participation.
  

Shift & Hours :

• Starting with 10 - 15 hours per week
  
• Fixed schedule; within UK business hours
  

Target Start Date :

• As soon as the right candidate is identified.
  

General Requirements (Applicable to All Roles)

• Work during UK business hours.
  
• Attend mandatory daily stand-up meetings (approximately 20–30 minutes via Slack).
  
• Camera must remain ON during all meetings with colleagues, clients, and management.
  
• Maintain a stable, high-speed internet connection.
  
• Present a professional appearance during video meetings.
  
• Avoid AI-generated work; prioritize authentic, human-created content and communication.
  
• Collaborate effectively with other virtual assistants and team members
  

Additional:

Availability, Communication & Performance Expectations

• Reliable Availability & Scheduling: The VA must maintain reliable availability during agreed working hours and be able to attend scheduled meetings, team syncs, and client-related calls as required. Consistent attendance and punctuality are essential, with any scheduling conflicts or availability issues communicated in advance.
  
• Accurate Timekeeping: The VA is expected to maintain accurate and timely timesheets that reflect actual hours worked and active availability. Logged hours must correspond with completed work and agreed working schedules. Any interruptions, outages, emergencies, or other circumstances affecting availability should be communicated promptly to the client and documented appropriately.
  
• Strong Verbal Communication: Excellent verbal communication skills are required for this role. The VA should be able to communicate ideas clearly, participate actively in meetings and team discussions, ask relevant questions, provide updates, and engage confidently with colleagues, clients, and prospects when required.
  
• Proactive Communication & Engagement: The VA should proactively provide status updates, raise concerns or blockers, seek clarification when necessary, and respond to requests within agreed timeframes. The client should not need to repeatedly follow up to obtain updates, confirm availability, or determine the status of assigned tasks.
  
• Reliability & Accountability: The successful candidate is expected to take ownership of assigned responsibilities, meet agreed deadlines, and maintain consistent communication throughout a project. Any anticipated delays or challenges should be communicated as early as possible, together with an appropriate action plan.
  
• Project Timelines & Deliverables: The VA must understand the importance of meeting project timelines and maintaining operational continuity. Missed meetings, delayed responses, inaccurate time reporting, or lack of communication can directly affect project deliverables and client commitments.