Russian-Speaking Customer Care Advisor | Hybrid

Cathay Pacific Group; Kraków; Hybrid; PLN 42,000 - 62,000; Full time

Benefits offered by this job

Flight discounts

Work from home up to 3 days per week

Health and life insurance fully paid

Employee Assistance Program

Job summary

Cathay Pacific Group in Kraków is seeking Customer Care Advisors to deliver top-tier service to direct customers, travel agents and corporate clients. You will skillfully sell and ticket, build strong relationships and drive revenue through proactive engagement.

Training is onsite in Kraków for 6 months, after which you’ll transition to a hybrid work model. Fluency in English plus Russian and Kazakh are valued, and airline systems knowledge (e.g., Amadeus) is a plus.

Qualifications

• Fluency in English (at least B2)
• Fluency in Russian (at least B2)
• Fluency in Kazakh (at least B2) as nice to have
• Strong communication skills and exceptional phone manners
• A genuine passion for delivering top-notch customer service every time
• A growth mindset with a desire to keep learning and improving
• Willingness to attend onsite training in Kraków for 6 months (fully office-based), with the flexibility to transition to a hybrid work model afterwards
• Knowledge of airline systems and operations will be an advantage but not essential (for instance Amadeus)

Responsibilities

• Recommending travel products, fares and services and providing after sales support
• Assisting customer to reserve and adjust flight booking transactions
• Assisting customers to use our website – cathaypacific.com
• Responding to feedback and general enquiries by phone, email and web channels from worldwide
• Assisting our customers with planning their journeys

Skills

Strong communication skills

Phone manners

Customer service

Growth mindset

Willingness to onsite training

Tools

Amadeus

Job description

Cathay Pacific Group in Kraków is seeking Customer Care Advisors to deliver top-tier service to direct customers, travel agents and corporate clients. You will skillfully sell and ticket, build strong relationships and drive revenue through proactive engagement.

Training is onsite in Kraków for 6 months, after which you’ll transition to a hybrid work model. Fluency in English plus Russian and Kazakh are valued, and airline systems knowledge (e.g., Amadeus) is a plus.