Risk Control Design Manager

Worldline; Województwo mazowieckie; On-site; PLN 350,000 - 550,000; Full time

Benefits offered by this job

Private medical & life insurance

MyBenefit Platform

Holiday allowance

Public transportation allowance

Meal allowance

Annual bonus

Job summary

Worldline is seeking a senior Control Design Manager within Risk Technology to shape risk-based controls across Customer Lifecycle Management and regulatory requirements. You will design target operating models, control frameworks, data models, and automation strategies to drive measurable, scalable risk management capabilities.

The role sits at the intersection of Risk, Compliance, Operations, Product, and Technology, requiring collaboration with multiple stakeholders to operationalise

Qualifications

• 6+ years of leadership experience within Risk, Compliance, Financial Crime, AML/KYC, Customer Lifecycle Management, or related control functions.
• Deep SME knowledge of KYC, CDD, EDD, CRA, and AML TM frameworks.
• Proven experience operationalising regulatory and policy requirements into control frameworks, operating models, and implementation-ready technical requirements.
• Strong understanding of customer lifecycle processes, including onboarding, ongoing review, offboarding, risk assessments, and approval governance.
• Demonstrated experience designing risk-based controls, approval frameworks, escalation models, and customer risk assessment methodologies.
• Ability to define and govern control data models, risk drivers, reference data, decision logic, and control outcomes.
• Strong stakeholder management skills, with experience across Compliance, Risk, Product, Operations, and Technology.
• Experience driving automation, straight-through processing, workflow optimisation, and control efficiency initiatives.
• Proven ability to lead complex cross-functional change initiatives, influence senior stakeholders, and drive strategic design decisions.
• Excellent analytical, communication, and documentation skills, with the ability to translate complex regulatory concepts into practical business solutions.

Responsibilities

• Operationalise 2LOD policies, procedures, steering documents, and regulatory requirements into clear control objectives, business outcomes, success criteria, and implementation-ready requirements.
• Lead stakeholder alignment across 2LOD (Financial Crime Compliance and Merchant Risk), Risk Operations, Digital and Risk Technology, driving agreement on requirements, assumptions, dependencies, priorities, and design decisions.
• Own and maintain control frameworks and operating models, ensuring consistency, traceability, and alignment with policy intent and target business outcomes.
• Own the design of customer lifecycle capabilities, including onboarding, ongoing review, offboarding, Customer Risk Rating (CRR), Customer Risk Assessment (CRA), and related control domains.
• Define and govern risk drivers, reference data, control outcomes, and supporting data models required to enable risk-based decision‑making.
• Drive future-state control design and automation strategy, identifying opportunities to improve straight-through processing and operational efficiency through simplification, standardisation, and reusable control design patterns.
• Provide subject matter expertise and design leadership for complex regulatory, risk, and operational control initiatives, acting as the design authority for assigned domains.
• Govern traceability between policy intent, control design, implementation, and control outcomes, ensuring controls are measurable, auditable, and aligned with intended business and risk objectives.
• Lead strategic control enhancement initiatives, identifying design gaps, regulatory changes, implementation risks, and optimisation opportunities to continuously improve the control environment.

Skills

KYC/AML expertise

Stakeholder management

Regulatory risk knowledge

Control design leadership

Job description

Who We Are

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Who We Are

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The opportunity

As a Control Design Manager within Risk Technology, you will play a key role in shaping how risk and regulatory requirements are operationalised and embedded into Worldline's customer lifecycle and risk management capabilities. Working at the intersection of Risk, Compliance, Operations, Product, and Technology, you will own the design of effective control frameworks, operating models, and business requirements that enable efficient risk-based decision-making and technology implementation.

The role sits within Control Design & Assurance and focuses on the Design capability, driving the future-state control framework for Customer Lifecycle Management and supporting the team's broader Operationalise, Design, and Assure mandate. The role is responsible for defining target operating models, control frameworks, risk drivers, data models, and automation strategies that enable effective, measurable, and scalable risk management capabilities.

Day-to-day Responsibilities

• Operationalise 2LOD policies, procedures, steering documents, and regulatory requirements into clear control objectives, business outcomes, success criteria, and implementation-ready requirements.
• Lead stakeholder alignment across 2LOD (Financial Crime Compliance and Merchant Risk), Risk Operations, Digital and Risk Technology, driving agreement on requirements, assumptions, dependencies, priorities, and design decisions.
• Own and maintain control frameworks and operating models, ensuring consistency, traceability, and alignment with policy intent and target business outcomes.
• Own the design of customer lifecycle capabilities, including onboarding, ongoing review, offboarding, Customer Risk Rating (CRR), Customer Risk Assessment (CRA), and related control domains.
• Define and govern risk drivers, reference data, control outcomes, and supporting data models required to enable risk-based decision‑making.
• Drive future-state control design and automation strategy, identifying opportunities to improve straight-through processing and operational efficiency through simplification, standardisation, and reusable control design patterns.
• Provide subject matter expertise and design leadership for complex regulatory, risk, and operational control initiatives, acting as the design authority for assigned domains.
• Govern traceability between policy intent, control design, implementation, and control outcomes, ensuring controls are measurable, auditable, and aligned with intended business and risk objectives.

Lead strategic control enhancement initiatives, identifying design gaps, regulatory changes, implementation risks, and optimisation opportunities to continuously improve the control environment.

Who Are We Looking For

We are looking for a senior control design leader who combines deep subject matter expertise in KYC, AML/CFT, and customer lifecycle management with the ability to design scalable and implementable risk controls. This role acts as the bridge between FCC policy intent, business requirements, and technology implementation, ensuring that regulatory obligations are operationalised into effective and measurable controls. As a senior member of the Control Design & Assurance team, you will own complex control domains, drive stakeholder alignment across multiple functions, and serve as a trusted deputy capable of leading the function in the absence of the team lead.

• 6+ years of leadership experience within Risk, Compliance, Financial Crime, AML/KYC, Customer Lifecycle Management, or related control functions.
• Deep SME knowledge of KYC, CDD, EDD, CRA, and AML TM frameworks.
• Proven experience operationalising regulatory and policy requirements into control frameworks, operating models, and implementation‑ready technical requirements.
• Strong understanding of customer lifecycle processes, including onboarding, ongoing review, offboarding, risk assessments, and approval governance.
• Demonstrated experience designing risk‑based controls, approval frameworks, escalation models, and customer risk assessment methodologies.
• Ability to define and govern control data models, risk drivers, reference data, decision logic, and control outcomes.
• Strong stakeholder management skills, with experience working across Compliance, Risk, Product, Operations, and Technology organisations.
• Experience driving automation, straight‑through processing, workflow optimisation, and control efficiency initiatives.
• Proven ability to lead complex cross‑functional change initiatives, influence senior stakeholders, and drive strategic design decisions.
• Excellent analytical, communication, and documentation skills, with the ability to translate complex regulatory concepts into practical business solutions.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Public transportation allowance
• Meal allowance
• Annual bonus.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can‑do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.