Revenue Operations CRM Manager

Syncron; Warszawa; On-site; PLN 180,000 - 360,000; Full time

Benefits offered by this job

Global environment

Meaningful work

Professional development

Knowledge sharing

Inclusive workplace

Ownership & impact

Job summary

Syncron AB in Warszawa (Poland) is seeking a Revenue Operations CRM Manager to own and evolve our Salesforce-driven CRM strategy. This strategic, hands-on role will diagnose problems, define best practices and drive solutions from design through delivery, adoption and measurement.

You will collaborate with Sales Operations, Marketing Operations, Revenue Analytics and technical specialists to create trusted CRM data, governance and a scalable revenue engine that supports our go-to-market teams.

Qualifications

• Experience owning CRM strategy and roadmaps in a complex B2B environment.
• Strong Salesforce expertise across configuration, data models, objects and automation.
• Experience establishing CRM data governance, enrichment and lead/account management.
• Understanding of integration design, data flows and change impact.

Responsibilities

• Own the CRM vision, target state, principles and prioritised roadmap.
• Own Salesforce solution design, configuration, platform standards and governance.
• Create trusted CRM data with clear definitions, monitoring and governance across leads, contacts, accounts and opportunities.
• Own CRM integration standards and governance, coordinating with engineering where needed.
• Translate commercial needs into scalable CRM capabilities while avoiding unnecessary complexity.

Skills

CRM strategy

Revenue Operations

Data governance

Integration design

Lead-to-customer lifecycle

Tools

Salesforce

NetSuite

Job description

Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for:

• Supply Chain optimization,
• Pricing strategy,
• Warranty Management
• Service Contracts

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.

About the team

You’ll join a Revenue Operations team with specialist capabilities across Sales Operations, Revenue Analytics, CRM & Revenue Systems, Marketing Operations and Commercial Operations. Each role has clear ownership, but we work as one connected team. We share context, challenge each other constructively and focus on improvements that make it easier for our go-to-market teams to make good decisions and execute consistently.

About the role

We’re looking for a Revenue Operations CRM Manager to own and evolve our CRM strategy, with Salesforce as the core commercial platform.

This is a strategic and hands-on role. You’ll define what good looks like, diagnose problems and opportunities, and drive solutions from design through delivery, adoption and measurement. You’ll combine commercial judgement with credible Salesforce expertise, while working closely with Sales Operations, Marketing Operations, Revenue Analytics, Commercial Operations and technical specialists.

Administration is part of the remit, not the purpose of the role. The bigger opportunity is to create trusted CRM data, effective governance and a focused revenue technology landscape that helps our teams work more effectively and supports a scalable, predictable revenue engine.

What would you do?

• Own the CRM vision, target state, principles and prioritised roadmap, aligned to Revenue Operations strategy and commercial priorities.
• Own Salesforce solution design, configuration, platform standards, health, release governance and continuous improvement, remaining hands-on where it makes sense.
• Create trusted CRM data through clear definitions, preventative quality controls, ownership, monitoring and practical governance across leads, contacts, accounts and opportunities.
• Own CRM integration standards and governance, including systems of record, data flows, mappings, dependencies, testing, monitoring and change impact. You’ll coordinate specialist engineering or development where needed.
• Translate commercial needs into scalable CRM capabilities, challenging requests that would create unnecessary complexity, poor usability, weak data integrity or technical debt

Who you are? / What we expect:

• Experience owning CRM strategy, roadmaps and continuous improvement in a complex B2B environment, with a strong understanding of Revenue Operations and the lead-to-customer lifecycle.
• Deep Salesforce expertise and current hands-on capability across configuration, data models, objects and fields, automation, permissions, testing, release management and administration.
• Practical experience establishing CRM data governance, definitions, preventative quality controls, enrichment and account, contact and lead management.
• A strong understanding of integration design and data flows, including systems of record, mappings, transformations, dependencies, monitoring and change impacts.

The icing on the cake:

• Experience in SaaS or subscription businesses and CRM-enabled quoting, pricing or approval workflows.
• Relevant Salesforce administration or solution-design certification, supported by practical experience.
• Experience evaluating AI-enabled CRM, automation or revenue technology capabilities.
• Experience with NetSuite from a CRM integration and workflow perspective, including data flows and cross-system processes.

We offer:

• A collaborative global environment – Work alongside talented colleagues across international teams and locations.
• Meaningful work – Contribute to innovative software solutions that help make the world a better-serviced place.
• Professional development – Opportunities to grow your skills, expand your expertise and develop your career.
• Learning and knowledge sharing – Be part of a culture that encourages continuous learning, collaboration and the exchange of ideas.
• An inclusive workplace – Join a diverse, supportive environment where different perspectives are valued.
• Ownership and impact – Take responsibility, contribute ideas and make a meaningful difference to our products, customers and business.