Retention Lead

Eyr Holistic; Polska; À distance; PLN 120 000 - 180 000; Plein temps

Résumé du poste

Eyr Holistic is seeking a Retention Lead to develop strategies that boost loyalty, repeat purchases, and long-term engagement. The role involves analyzing customer data, identifying retention opportunities, and designing targeted initiatives such as loyalty programs and personalized communications.

You’ll collaborate with marketing, customer support, and product teams to ensure a consistent, high-quality customer experience across all touchpoints.

Qualifications

• Experience designing retention strategies that drive loyalty and repeat engagement.
• Strong collaboration with cross-functional teams to improve customer experiences.
• Track performance metrics and translate insights into action.

Responsabilités

• Analyze customer data and behavior to identify retention opportunities.
• Design and implement loyalty programs and personalized communications.
• Collaborate with marketing, customer support and product teams to ensure consistent experience.
• Monitor retention metrics, prepare reports, and present insights to stakeholders.
• Continuously test and optimize retention tactics for sustainable growth.

Connaissances

Customer Retention

Interpersonal Skills

Analytical Skills

Customer Satisfaction

Formation

Bachelor's degree in business/marketing/data analytics

Outils

CRM tools

Description du poste

Company Description

Eyr Holistic is a brand house rooted in ancestral wisdom and powered by some of the most potent natural ingredients on earth, including wild reindeer, organic bees, and Nordic herbs. The company brings together traditional practices and modern innovation to create holistic products that support overall wellbeing. Team members collaborate across disciplines to develop sustainable, ethically sourced offerings that honor nature and heritage. Working at Eyr Holistic means contributing to a mission-driven brand focused on authenticity, quality, and long-term health. Applicants can expect a culture that values curiosity, respect for the natural world, and thoughtful craftsmanship.

Role Description

The Retention Lead is a full-time, remote role responsible for developing and executing strategies to increase customer loyalty, repeat purchases, and long-term engagement. Day-to-day tasks include analyzing customer data and behavior, identifying retention opportunities, and designing targeted initiatives such as loyalty programs, personalized communication, and feedback loops. The Retention Lead will collaborate with marketing, customer support, and product teams to ensure a consistent, high-quality customer experience across all touchpoints. This role also involves monitoring retention metrics, preparing reports, and presenting insights and recommendations to stakeholders. The ideal candidate will continuously test and optimize retention tactics to support sustainable growth and customer satisfaction.

Qualifications

• Candidates should possess strong Customer Retention skills, with experience designing and implementing strategies that drive loyalty and repeat engagement.
• Candidates should possess excellent Interpersonal Skills and Communication abilities to collaborate with teams and build meaningful relationships with customers.
• Candidates should possess solid Analytical Skills to interpret customer data, track performance metrics, and translate insights into actionable plans.
• Candidates should possess a focus on Customer Satisfaction, with a track record of improving customer experiences and responding effectively to feedback.
• Additional beneficial qualifications include experience with CRM tools, lifecycle marketing, or subscription-based business models.
• Relevant experience in consumer brands, wellness, or holistic products is an advantage.
• Bachelor’s degree in business, marketing, data analytics, or a related field, or equivalent practical experience.
• Ability to work independently in a remote environment, manage multiple priorities, and communicate clearly in written and spoken English.