Remote Traffic Tech Support Engineer

RTB House; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Remote or Hybrid cooperation

Contract of mandate or B2B contract

Global, award-winning employer

Job summary

RTB House is a next-generation performance DSP that uses Deep Learning AI to optimize campaigns. We are seeking a Technical Account Manager to be the primary technical resource for the TAM team, addressing questions, investigating issues, and unblocking client-facing work.

You will troubleshoot campaigns, tracking tags, data pipelines, and internal tooling, including high-impact cases on key accounts, while processing large volumes of structured client data files and configuring client

Qualifications

• Fluent English used for daily technical discussions.
• Basic SQL knowledge.
• Basic JavaScript or other scripting language knowledge.
• Analytical approach to problem solving.
• Good communication skills, especially for precise issue descriptions with other departments.
• Good self-organizing skills.

Responsibilities

• Be the primary technical resource for the Technical Account Management team - answering questions, investigating issues, and unblocking client-facing work.
• Troubleshoot and resolve technical problems across campaigns, tracking tags, data pipelines, reports, and internal tooling - including high-impact cases on key accounts.
• Process and manage large volumes of structured client data files containing product and offer information used in ad campaigns - from initial setup and custom processing to diagnosing and fixing errors.
• Configure and deploy tracking tags and client integrations, including GTM implementations and reporting integrations.
• Contribute to internal documentation and knowledge sharing across the team.

Skills

Fluent English

Basic SQL

Basic JavaScript

Analytical thinking

Communication skills

Self-organization

Job description

RTB House is a next-generation performance DSP that uses Deep Learning AI to optimize campaigns. We are seeking a Technical Account Manager to be the primary technical resource for the TAM team, addressing questions, investigating issues, and unblocking client-facing work.

You will troubleshoot campaigns, tracking tags, data pipelines, and internal tooling, including high-impact cases on key accounts, while processing large volumes of structured client data files and configuring client