Remote Technical Support Engineer — Security Automation

Jobgether; Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading tech recruiting agency is seeking a Technical Support Engineer in Poland. This fully remote role involves troubleshooting technical issues, influencing product features, and ensuring customer satisfaction in a fast-paced environment. Ideal candidates should have over 5 years of experience in technical support and expertise in security automation. The position offers professional growth opportunities and participation in industry events while promoting a balanced work-life environment.

Benefits

Fully remote role

Opportunity to work with cutting-edge AI-driven solutions

Professional growth

Participation in conferences and events

Inclusive workplace

Qualifications

• 5+ years of experience in technical support, operations, cloud services, or professional services.
• Proven expertise in security, automation, scripting, and API knowledge.
• Ability to deliver excellent customer service and training experiences.

Responsibilities

• Engage with customers to support successful adoption and use of automation solutions.
• Troubleshoot technical issues and ensure customer satisfaction.
• Represent the company at events and customer interactions.

Skills

Technical support experience

Expertise in security automation

Scripting knowledge

API knowledge

Customer service

Strong English communication skills

Job description

A leading tech recruiting agency is seeking a Technical Support Engineer in Poland. This fully remote role involves troubleshooting technical issues, influencing product features, and ensuring customer satisfaction in a fast-paced environment. Ideal candidates should have over 5 years of experience in technical support and expertise in security automation. The position offers professional growth opportunities and participation in industry events while promoting a balanced work-life environment.