Remote Technical Support Engineer – AI Security

Torq Ltd.; Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading cybersecurity startup is seeking a Technical Support Engineer to engage with customers and ensure their success in using automation solutions. This remote role, ideally based in Warsaw, involves addressing technical needs and influencing product development based on customer feedback. Applicants should have 5 years of experience in technical support and possess knowledge in security and automation. The company values diversity and is committed to equal employment opportunities.

Qualifications

• 5 years experience in technical support or a similar role.
• Proven experience in security, automation, scripting, and API knowledge.
• Ability to deliver world-class customer support and training.

Responsibilities

• Engage with customers to support their automation journey using Torq solutions.
• Provide technical assistance for customer needs and questions.
• Represent Torq at events and conferences.

Skills

Technical support

Security knowledge

Automation experience

Scripting knowledge

API knowledge

Customer service orientation

English proficiency

Job description

A leading cybersecurity startup is seeking a Technical Support Engineer to engage with customers and ensure their success in using automation solutions. This remote role, ideally based in Warsaw, involves addressing technical needs and influencing product development based on customer feedback. Applicants should have 5 years of experience in technical support and possess knowledge in security and automation. The company values diversity and is committed to equal employment opportunities.