Remote Salesforce Service Cloud Lead
4900 Accenture Sp. z o.o. Company
A complete application in a minute — tailored resume and cover letter, ready to send.
Benefits offered by this job
Job summary
Accenture is seeking a senior consultant to plan, design, and deliver customer interaction solutions across IVR, web, email, chat, SMS, and social channels. You will act as a subject matter expert in CCaaS platforms, guiding transformation projects for Fortune 2000 clients.
Join a global team, stay current with certifications, and contribute to a diverse, international environment while advancing digital customer service initiatives across Europe and beyond.
Qualifications
- Minimum Master's degree in a relevant field.
- 5+ years of experience in Consulting or related industry.
- Strong knowledge of CCaaS platforms and CRM systems.
- Excellent English communication skills, both written and spoken.
Responsibilities
- Plan, design and deliver customer interaction solutions across IVR, web, email, chat, SMS and social channels.
- Serve as a subject matter expert in CCaaS platforms and guide transformation projects.
- Continuously upgrade skills and certifications to stay ahead in digital customer experiences.
Skills
Education
Tools
Job description
Accenture is seeking a senior consultant to plan, design, and deliver customer interaction solutions across IVR, web, email, chat, SMS, and social channels. You will act as a subject matter expert in CCaaS platforms, guiding transformation projects for Fortune 2000 clients.
Join a global team, stay current with certifications, and contribute to a diverse, international environment while advancing digital customer service initiatives across Europe and beyond.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
