Remote Polish-Speaking Online Exams CX Assistant

PEOPLECERT; Warszawa; Remote; PLN 120,000 - 180,000; Full time

Job summary

A global certification organization is looking for an Online Exams & Customer Experience Assistant in Warsaw, Poland. This role involves providing exemplary customer service, overseeing exams, and performing administrative tasks. The ideal candidate is fluent in English and Polish, organized, and able to work in a dynamic, fast-paced environment. Remote work is possible for this position, which also offers performance bonuses and professional development opportunities.

Benefits

Monthly Bonus upon Performance

Two free vouchers for certifications

Complimentary coffee and tea

Personal and professional development

Qualifications

• Experience in a customer service role is preferred.
• Fluency in English and Polish at a native-like level is desired.
• Experience in certification and exam fields is an advantage.

Responsibilities

• Provide exemplary customer service across communication channels.
• Oversee the conduct of certification exams.
• Execute administrative tasks related to exam operations.

Skills

Customer Satisfaction

Excellent command of English & Polish

Advanced computer literacy

Excellent interpersonal skills

Well organized

Education

Bachelor’s degree

Tools

ECDL Advance level

Job description

A global certification organization is looking for an Online Exams & Customer Experience Assistant in Warsaw, Poland. This role involves providing exemplary customer service, overseeing exams, and performing administrative tasks. The ideal candidate is fluent in English and Polish, organized, and able to work in a dynamic, fast-paced environment. Remote work is possible for this position, which also offers performance bonuses and professional development opportunities.