Remote Player Engagement Specialist - Italian

Keywords Studios Plc.; Katowice; Remote; PLN 126,000 - 170,000; Full time

Job summary

A global gaming services company is seeking a Player Engagement Agent in Katowice, Poland. This role requires mastery in Italian (C1-C2) and offers full-time remote work while providing essential communication support between clients and the gaming community. Key responsibilities include prompt player inquiries resolution and feedback delivery to developers. Competitive benefits and professional development opportunities are included.

Benefits

Private medical care option

My Benefit system

Multisport card

Subsidy for glasses

Employee Assistance Program

Qualifications

• Full-time availability, including weekends.
• Prior customer service experience is a plus.
• Passionate about video games is advantageous.

Responsibilities

• Serve as the link between clients and the gaming community.
• Investigate and deliver prompt responses to players' queries.
• Gather and deliver player feedback to developers.

Skills

Mastery in C1-C2 level Italian proficiency

Excellent communication skills

Flexibility to adapt

Accountability and reliability

Proactivity in identifying concerns

Basic troubleshooting skills

Experience with community platforms

Tools

Helpshift/Zendesk

MS Office or Google Suite

Job description

A global gaming services company is seeking a Player Engagement Agent in Katowice, Poland. This role requires mastery in Italian (C1-C2) and offers full-time remote work while providing essential communication support between clients and the gaming community. Key responsibilities include prompt player inquiries resolution and feedback delivery to developers. Competitive benefits and professional development opportunities are included.