Remote Player Engagement Specialist (Italian)

Keywords Studios; Katowice; Remote; PLN 40,000 - 50,000; Full time

Job summary

A leading global gaming services company is looking for a Player Engagement Agent in Katowice, Poland. This role involves supporting players, resolving inquiries, and providing feedback to developers. Candidates must have mastery in Italian and strong communication skills. Enjoy a comprehensive benefits package including remote work options and professional development. Apply to become part of an innovative gaming community.

Benefits

Private medical care

Multisport card

Employee assistance program

Qualifications

• Mastery in C1-C2 level Italian proficiency, with English at B2 level or higher.
• Flexibility to adapt to various situations and player needs.
• Proactivity in identifying and addressing player concerns.

Responsibilities

• Deliver excellent customer support to players.
• Investigate and resolve player inquiries promptly.
• Manage your time effectively to meet players' needs.

Skills

Excellent customer support

Investigating inquiries

Maintaining reports

Time management

Mastery in C1-C2 level Italian

Basic troubleshooting skills

Tools

Helpshift/Zendesk

MS Office/Google Suite

Job description

A leading global gaming services company is looking for a Player Engagement Agent in Katowice, Poland. This role involves supporting players, resolving inquiries, and providing feedback to developers. Candidates must have mastery in Italian and strong communication skills. Enjoy a comprehensive benefits package including remote work options and professional development. Apply to become part of an innovative gaming community.