Remote Player Engagement Specialist

Keywords Studios; Remote; PLN 30,000 - 40,000; Full time

Job summary

A global gaming service provider is seeking a Player Engagement Agent to connect clients with the gaming community. This role involves delivering excellent customer support, investigating player inquiries, and providing valuable feedback to developers. Candidates should possess mastery in C1-C2 level Turkish and strong communication skills in English. This position offers a remote working setup with extensive benefits including private medical care and professional development opportunities. Join us to make a meaningful impact!

Benefits

Remote work with all necessary equipment

Private medical care option

Professional development opportunities

Employee referral program

Collaboration with international teams

Qualifications

• Mastery in C1-C2 level Turkish with English at B2 level or higher.
• Excellent communication skills for effective player support.
• Proactive in identifying and addressing player concerns.

Responsibilities

• Deliver quality responses to players' inquiries.
• Provide feedback to developers based on player input.
• Maintain accurate reports to support streamlined processes.

Skills

Customer support

Communication

Analytical skills

Technical troubleshooting

Tools

Helpshift/Zendesk

MS Office

Google Suite

Job description

A global gaming service provider is seeking a Player Engagement Agent to connect clients with the gaming community. This role involves delivering excellent customer support, investigating player inquiries, and providing valuable feedback to developers. Candidates should possess mastery in C1-C2 level Turkish and strong communication skills in English. This position offers a remote working setup with extensive benefits including private medical care and professional development opportunities. Join us to make a meaningful impact!