Remote Player Engagement Agent — Community & Feedback Lead

Keywords Studios; Katowice; Remote; PLN 126,000 - 191,000; Full time

Job summary

A global gaming services company is seeking a Player Engagement Agent in Katowice, Poland. The role involves providing exceptional support to players and delivering feedback to developers. Ideal candidates are proficient in Brazilian Portuguese and have solid English skills, with a focus on communication and problem-solving. Enjoy benefits like remote work, professional development opportunities, and a chance to contribute to the gaming community.

Benefits

Private medical care option

Multisport card

Employee Assistance Program

Professional development opportunities

Employee referral program

Qualifications

• Mastery in C1-C2 level Brazilian Portuguese with English at B2 level or higher.
• Excellent communication skills for effective player support.
• Flexibility to adapt to various situations and player needs.
• Proactivity in identifying and addressing player concerns.

Responsibilities

• Investigate and deliver prompt responses to players’ questions.
• Maintain accurate reports to keep processes streamlined.
• Assist internal teams with project-related requests.

Skills

Customer support

Communication

Analytics

Leadership

Business acumen

Tools

Helpshift/Zendesk

MS Office

Google Suite

Job description

A global gaming services company is seeking a Player Engagement Agent in Katowice, Poland. The role involves providing exceptional support to players and delivering feedback to developers. Ideal candidates are proficient in Brazilian Portuguese and have solid English skills, with a focus on communication and problem-solving. Enjoy benefits like remote work, professional development opportunities, and a chance to contribute to the gaming community.