Remote Multilingual Customer Support — Relocation to Greece

Cross Border Talents; Warszawa; Remote; PLN 129,000 - 207,000; Full time

Benefits offered by this job

Relocation support

Career development

Performance bonus

Hybrid work model

Job summary

Cross Border Talents is seeking a Remote Customer Support specialist fluent in French, Italian or Spanish, plus English, to support a global online community. You will provide empathetic, timely assistance and resolve issues from anywhere in Greece, with relocation support.

The role emphasizes up-to-date product knowledge, adherence to community standards, and data-driven process improvements in a diverse, international team environment.

Qualifications

• French, Spanish or Italian at C1-C2 level (native or near-native).
• English at B2 level or higher.
• Excellent interpersonal and communication skills with empathy.
• Proactive and community-oriented mindset.
• Strong analytical skills with attention to detail.
• Ability to interpret and apply community standards consistently.
• Comfortable using data-driven insights to improve processes.
• Familiarity with online communities or social platforms (training provided).

Responsibilities

• Deliver empathetic, accurate, and timely user support.
• Stay up to date on products and community standards to provide effective solutions.
• Make thoughtful, community-focused decisions in complex situations.
• Investigate and resolve user issues, including account access and abuse reports.
• Respond to user inquiries with professionalism, empathy, and efficiency.
• Analyze data to optimize workflows and enhance user experience.
• Enforce Terms of Use by monitoring and addressing reports of abusive content.
• Identify trends and elevate emerging or complex issues to the global team.

Skills

French

Spanish

Italian

English

Interpersonal skills

Analytical skills

Community standards

Job description

Cross Border Talents is seeking a Remote Customer Support specialist fluent in French, Italian or Spanish, plus English, to support a global online community. You will provide empathetic, timely assistance and resolve issues from anywhere in Greece, with relocation support.

The role emphasizes up-to-date product knowledge, adherence to community standards, and data-driven process improvements in a diverse, international team environment.