Remote MT4/MT5 Platform Ops Lead

CXM; Poland; On-site; PLN 300,000 - 420,000; Full time

Benefits offered by this job

Performance bonus

Fully remote with no timezone limits

Direct CEO access

Job summary

CXM is seeking a Trade Platform Operations Lead to take end-to-end ownership of MT4/MT5 platform operations. The role starts with an outsourced setup and shifts to fully in-house, delivering uptime baselines and robust incident recovery.

You will build monitoring, runbooks, and an autonomous 24/7 ops team, reporting directly to senior leadership. Remote-first with CEO visibility and significant autonomy, you will drive reliability improvements.

Qualifications

• Hands-on MT4/MT5 infrastructure experience in broker, prop firm, or trading environment.
• Strong production troubleshooting and incident-management experience.
• Experience with monitoring/observability tools such as Grafana, Prometheus, Datadog, Zabbix, or ELK.
• Experience creating runbooks, recovery procedures, and preventive-maintenance processes.
• Experience leading a technical operations team, ideally with 24/7 coverage.
• Strong infrastructure, networking, and server knowledge.
• Experience working with external infrastructure/platform vendors.
• Ability to work independently and make decisions during high-severity incidents.
• Strong communication skills and comfort reporting to executives.

Responsibilities

• Take ownership of MT4/MT5 infrastructure, stability, uptime, and performance.
• Audit the existing setup and establish reliable uptime, incident, and MTTR baselines.
• Build monitoring and observability using Grafana, Prometheus, Datadog, or equivalent.
• Develop incident-response, recovery, and preventive-maintenance playbooks.
• Lead critical production incidents and root-cause analysis.
• Reduce client-facing incidents and improve platform reliability.
• Build and manage a small 24/7 platform operations team.
• Hire, mentor, and establish timezone coverage and escalation procedures.
• Manage relationships with MetaQuotes, Microsoft, and infrastructure vendors.
• Support network-access and infrastructure initiatives required for independent platform operations.
• Report reliability metrics, risks, and progress directly to senior leadership.
• Transition MT4/MT5 operations from outsourced to fully internal ownership.

Skills

MT4/MT5 operations

Incident management

Monitoring/ observability

Runbooks and playbooks

Technical leadership

Networking and servers

Vendor management

Executive communication

Tools

Grafana

Prometheus

Datadog

Zabbix

ELK

Job description

CXM is seeking a Trade Platform Operations Lead to take end-to-end ownership of MT4/MT5 platform operations. The role starts with an outsourced setup and shifts to fully in-house, delivering uptime baselines and robust incident recovery.

You will build monitoring, runbooks, and an autonomous 24/7 ops team, reporting directly to senior leadership. Remote-first with CEO visibility and significant autonomy, you will drive reliability improvements.