Remote IT Service Delivery Lead

Jones Lang LaSalle Incorporated; Remote; PLN 70,000 - 90,000; Full time

Job summary

A leading global real estate services firm is looking for a Technology Service Delivery Manager to ensure high-quality IT services in Warsaw. The ideal candidate will have significant experience in IT service management and a strong understanding of service delivery principles. Responsibilities include managing incident responses, building client relationships, and ensuring compliance with IT security standards. This role is remote, providing a dynamic work environment where you can thrive and grow your career.

Benefits

Flexible working hours

Professional development opportunities

Remote working options

Qualifications

• 5+ years of experience in IT service management or related role.
• Strong understanding of ITIL v4 service management principles.
• Experience managing incident, problem, and change management processes.

Responsibilities

• Ensure delivery of high-quality IT services adhering to SLAs.
• Develop and implement incident and problem management processes.
• Serve as primary point of contact for service-related communications.

Skills

IT service management

Communication skills

Incident management

Vendor management

Education

Bachelor's degree in Information Technology

Tools

Service management tools

Job description

A leading global real estate services firm is looking for a Technology Service Delivery Manager to ensure high-quality IT services in Warsaw. The ideal candidate will have significant experience in IT service management and a strong understanding of service delivery principles. Responsibilities include managing incident responses, building client relationships, and ensuring compliance with IT security standards. This role is remote, providing a dynamic work environment where you can thrive and grow your career.