Remote German speaking Customer Support with relocation to Greece

Cross Border Talents; Remote; PLN 30,000 - 120,000; Full time

Job summary

A leading global support company in Poland is seeking a Customer Service Representative to provide empathetic support to users. This role involves investigating user issues, analyzing data to enhance workflows, and enforcing community standards. Candidates should possess exceptional interpersonal skills, proficiency in German (C1-C2) and English (B2), and a results-driven mindset. The position offers a gross monthly salary of €1300, performance bonuses, and flexible working conditions, with opportunities for career development in an international setting.

Benefits

Performance bonus up to 200 EUR per month

Continuous training and career development opportunities

Relocation assistance for candidates outside of Greece

Flexible working conditions

Qualifications

• Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly.
• A proactive attitude with a bias toward doing what's right for the community.
• Ability to analyze data and identify trends.

Responsibilities

• Provide empathetic, accurate, and timely support to the users.
• Investigate and resolve user issues, including account support requests.
• Enforce Terms of Use by monitoring and addressing abuse reports.

Skills

Exceptional interpersonal skills

Empathetic communication in German (C1-C2)

Clear communication in English (B2)

Attention to detail

Analytical mindset

Job description

Join a Team That Values Empathy, Excellence, and Innovation!

Do you enjoy helping people and fostering meaningful online interactions? Become part of our team as a Customer Service Representative and contribute to supporting a worldwide community of users. In this position, you will work in an engaging, fast-paced setting where your abilities in communication, empathy, and resolving issues will have a genuine impact.

What You will Do

• Provide empathetic, accurate, and timely support to the users.
• Stay informed about the products and community standards to offer effective solutions.
• Investigate and resolve user issues, including account support requests and reports of abusive content.
• Respond to inquiries with speed, quality, and empathy.
• Use your market‑specific knowledge to identify scalable improvements in user support.
• Analyze data to enhance user experience and improve workflows.
• Enforce Terms of Use by monitoring and addressing abuse reports.
• Spot trends and elevate complex issues to the global team when necessary.

What We are Looking For

• Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in German (C1‑C2) and English (B2).
• A proactive attitude with a bias toward doing what's right for the community.
• Attention to detail and a results‑driven mindset.
• Ability to analyze data and identify trends to enhance workflows.
• Familiarity with products and community standards (training will be provided).

What We Offer

Compensation & Benefits

• Salary: 1300 EUR gross monthly x 14 per year
• Performance bonus: up to 200 EUR per month
• Work Schedule: Monday Sunday (8 hours per day, 5 days per week with rotative shifts).
• Opportunity to work in an international and supportive environment in Athens.
• Continuous training and career development opportunities.
• Flexible working conditions and a vibrant workplace culture.
• Relocation assistance for candidates outside of Greece.
• Work remotely.