Remote German IT Support Agent

careersinpoland; Poland; Remote; PLN 127,000 - 171,000; Full time

Job summary

A global technology company is seeking a Remote German IT Support Agent in Poland. You will provide technical support via phone, handling queries and diagnosing problems while managing relationships with vendors. Candidates should have good communication skills in English and German, with a willingness to learn. Benefits include private medical care and a clear career path.

Benefits

Life insurance

Private medical care

MultiSport Card

Subsidy for glasses

Subsidy to language courses

Qualifications

• Good language proficiency in English (min. B1+) and German at a minimum B2 level.
• Understanding of the IT environment and readiness to learn new processes.
• Availability to work shifts.

Responsibilities

• Provide hardware/software/network problem diagnosis/resolution via telephone.
• Route problems to internal support group.
• Administer and provide User Access in various systems.

Skills

Excellent communication skills

Customer handling skills

Problem-solving skills

Job description

HCLTech is a global technology company, home to 220,755 on December 31, 2024 people across 60 Countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.

To learn how we can supercharge progress for you, visit hcltech.com.

InPolandour centre was set up in 2007. Our operation in Poland primarily revolves around the global technical support centre through which we provide multilingual Infrastructure Management Support to our clients. Apart from providing multilingual technical support in 25 languages, we also work on technology and cloud based projects for our clients.

Due to our growing business needs we are looking for:

Remote German IT Support Agent

Location: Whole Poland

Tasks:

As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing.

Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.

Daily Activities:

• Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
• Route problems to internal support group
• Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
• Administer and provide User Access in various systems
• Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Soft Skills:

• Excellent communication and conversation skills (both verbal and written)
• Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
• Ability to acquire new information quickly and the willingness to do so at all times
• Willingness to embrace the shift work environment

Requirements:

• Understanding of the IT environment and readiness to learn new processes and technologies
• ITIL knowledge would be an asset
• Availability to work shifts

Language Requirements:

• Good Language Proficiency in English (min. B1+) and German at a minimum B2 level.
• We also recruit for below languages: DUTCH, ITALIAN, SPANISH, ROMANIAN

BENEFIT package:

• Life insurance
• Private medical care
• MultiSport Card
• Subsidy for glasses
• Subsidy to language courses
• Clear career path in a growing multinational organization

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates. Only those applications that include the candidate's consent to process personal data will be considered.

Please use the sentence below:

I hereby give consent for my personal data included in the application to be processed for the purposes of the recruitment process in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

I hereby give consent for my personal data included in the application to be processed byHCL Poland Sp. z o. o.for the purposes of future recruitment processes.

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