Remote English/Polish Customer Support Specialist

Elavon; Województwo mazowieckie; Remote; PLN 30,000 - 45,000; Full time

Job summary

A financial technology company is seeking a Customer Support Specialist to join their remote team. The role involves being the first point of contact for customers, providing support via phone, email, and live chat. Candidates must be fluent in both English and Polish. The position offers flexible shifts and requires strong problem-solving skills. This is a promising opportunity to integrate into a diverse working environment committed to employee growth.

Benefits

Diverse working environment

Health and financial security benefits

Career development resources

Qualifications

• Proven experience in customer service or support roles.
• Excellent verbal and written communication skills in English and Polish.
• Ability to work flexible shifts between 08:00 AM and 07:00 PM CET.

Responsibilities

• Handle inbound customer calls with professionalism and empathy.
• Respond to customer inquiries via email, ensuring timely and accurate resolutions.
• Provide real-time support through live chat, maintaining a friendly and helpful tone.

Skills

Customer service experience

Fluent in English

Fluent in Polish

Strong problem-solving skills

Attention to detail

Job description

A financial technology company is seeking a Customer Support Specialist to join their remote team. The role involves being the first point of contact for customers, providing support via phone, email, and live chat. Candidates must be fluent in both English and Polish. The position offers flexible shifts and requires strong problem-solving skills. This is a promising opportunity to integrate into a diverse working environment committed to employee growth.