Remote EAP Clinical Case Specialist (Behavioral Health)

Uprise Health; Polska; Hybrid; PLN 350,000 - 427,000; Full time

Job summary

Uprise Health is seeking an EAP Clinical Case Specialist to provide comprehensive clinical assessments and solution-focused guidance from a remote home office. You will coordinate with medical staff, arrange referrals, and handle inquiries while maintaining high-quality documentation.

This role requires licensure (LCSW/LPC/LMSW/LMFT) and 3–5 years of clinical experience. Work hours align to Pacific Time (8am–5pm PST).

Qualifications

• Master’s degree in behavioral health is required.
• Clinical licensure (LCSW, LPC, LMSW, or LMFT) is required.
• EAP and call center experience is required.
• 3–5 years of experience in a clinical setting preferred.
• Excellent written and verbal communication skills.
• Ability to work Pacific hours (8am–5pm PST).
• Experience using MS Office, SharePoint, and collaboration tools.
• Bi-lingual Spanish/English is a plus.

Responsibilities

• Conduct comprehensive clinical assessments and provide solution-focused guidance.
• Coordinate with physician advisors and discuss cases with medical staff when needed.
• Arrange discharge planning with facilities and health providers.
• Coordinate referrals to physical health providers and social services as needed.
• Record and resolve member and provider inquiries per policy; handle first-level appeals.
• Triage crisis calls to ensure safety and appropriate care.
• Manage EAP service calls as needed.
• Maintain accurate documentation in the system.
• Perform administrative duties as assigned.

Skills

Clinical assessment

Customer service

Communication skills

Bilingual

Team collaboration

Detail-oriented

Education

Master’s degree in behavioral health

LCSW/LPC/LMSW/LMFT licensure

Tools

MS Office

SharePoint

SAP certification

Job description

Uprise Health is seeking an EAP Clinical Case Specialist to provide comprehensive clinical assessments and solution-focused guidance from a remote home office. You will coordinate with medical staff, arrange referrals, and handle inquiries while maintaining high-quality documentation.

This role requires licensure (LCSW/LPC/LMSW/LMFT) and 3–5 years of clinical experience. Work hours align to Pacific Time (8am–5pm PST).