Remote Dutch speaking Customer Service Representative in Athens, Greece

Cross Border Talents; Remote; PLN 30,000 - 120,000; Full time

Job summary

A leading company in digital support is looking for a Customer Service Representative to join their team in Warsaw, Poland. This position focuses on providing empathetic assistance to a global online community, ensuring users feel supported and valued. Responsibilities include delivering timely user support, resolving issues, and optimizing workflows using data insights. Ideal candidates should have proficiency in Dutch and English, great interpersonal skills, and a proactive approach to community engagement. Offers competitive salary with flexible remote work options and growth opportunities.

Benefits

Competitive salary

Performance bonus

Relocation support

Career development opportunities

Flexible work environment

Qualifications

• C1-C2 level proficiency in Dutch.
• B2 level or higher proficiency in English.
• Excellent communication skills with empathy.

Responsibilities

• Deliver user support with empathy and accuracy.
• Resolve user issues including account access.
• Analyze data for workflow optimization.

Skills

Interpersonal skills

Empathy

Analytical skills

Data-driven process improvement

Job description

About the Role

Join a team that values empathy, excellence, and innovation!
We 're looking for a Customer Service Representative to support a global online community. In this role, you will create positive digital experiences by providing high-quality, empathetic assistance to users worldwide. You will play a key part in maintaining community trust and ensuring users feel heard, respected, and supported. Enjoy the flexibility of working remotely from anywhere in Greece whether from one of its vivid cities or one of its stunning islands and experience the country's incredible culture and beauty while building your career.

Key Responsibilities

• Deliver empathetic, accurate, and timely user support.
• Stay up to date on products and community standards to provide effective solutions.
• Make thoughtful, community-focused decisions in complex situations.
• Investigate and resolve user issues, including account access and abuse reports.
• Respond to user inquiries with professionalism, empathy, and efficiency.
• Leverage market-specific insights to identify scalable improvements in user support.
• Analyze data to optimize workflows and enhance user experience.
• Enforce Terms of Use by monitoring and addressing reports of abusive content.
• Identify trends and elevate emerging or complex issues to the global team.

Requirements

• Language proficiency:
  • Dutch: C1‑C2 level (native or near-native).
  • English: B2 level or higher.
• Excellent interpersonal and communication skills with a genuine sense of empathy.
• Proactive and community‑oriented mindset.
• Strong analytical skills with attention to detail.
• Ability to interpret and apply community standards consistently.
• Comfortable using data‑driven insights to improve processes.
• Familiarity with online communities or social platforms (training provided).

Compensation & Benefits

• Competitive Salary: 1,500 euros/month
• Performance bonus
• Work schedule: Monday‑Sunday, 09:00‑19:00 (8‑hour shifts, 5 days/week, rotating).
• Relocation support: Assistance provided for candidates relocating to Greece.
• Career development: Continuous training, growth opportunities, and mentorship.
• Work environment: International, inclusive, and supportive workplace culture.
• Flexibility: Hybrid and adaptable working conditions.
• Work remotely from anywhere in Greece.

Why Join Us

Be part of a diverse, forward‑thinking team committed to shaping safe and positive online spaces. Here, your empathy, insight, and initiative directly impact millions of users while advancing your career in a collaborative and innovative environment.