Remote Customer Success Architect, Enterprise SaaS Security

Torq Ltd.; Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading cybersecurity firm is seeking a Customer Success Architect to join their growing team in Warsaw, Poland. In this remote role, you will deliver technical leadership and engage with enterprise customers to create solutions tailored to their business needs. The perfect candidate will have over 5 years of B2B SaaS experience, strong interpersonal skills, and familiarity with scripting and APIs. Join a dynamic team dedicated to revolutionizing security automation.

Qualifications

• 5+ years of experience working in similar roles at B2B SaaS companies.
• Ability to articulate technical topics to non-technical audiences.
• Exceptional analytical, conceptual, and problem-solving abilities.

Responsibilities

• Deliver technical and industry thought leadership to customers.
• Demonstrate understanding of customers' business and technical issues.
• Maintain understanding of the Torq solution and product roadmap.
• Partner with teams to present meaningful services and support.
• Ensure customers are eager to use Torq’s solution.

Skills

Technical leadership

Customer engagement

Analytical skills

Problem-solving

Interpersonal skills

Scripting (bash/python)

API knowledge

Job description

A leading cybersecurity firm is seeking a Customer Success Architect to join their growing team in Warsaw, Poland. In this remote role, you will deliver technical leadership and engage with enterprise customers to create solutions tailored to their business needs. The perfect candidate will have over 5 years of B2B SaaS experience, strong interpersonal skills, and familiarity with scripting and APIs. Join a dynamic team dedicated to revolutionizing security automation.