Remote Crypto Chat Support Specialist, Native Japanese

SupportYourApp; Remote; PLN 120,000 - 180,000; Full time

Job summary

A global customer support company is looking for a Chat Support Consultant fluent in Japanese to provide exceptional support in crypto trading. This remote position offers flexibility and requires strong communication and analytical skills. The ideal candidate has experience in online customer support and a background in finance. Join a multicultural team and enjoy benefits such as paid training and a supportive management approach.

Benefits

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Good bonuses for referring friends

Paid intensive training

Qualifications

• At least 6-12 months of online customer support experience, preferably in crypto or financial services.
• Experience in live chat support and handling customer inquiries.
• Strong analytical, logical thinking, and problem-solving skills.

Responsibilities

• Provide efficient and excellent customer support in crypto trading via live chat.
• Handle customer inquiries, order disputes, and appeals.
• Maintain up-to-date knowledge of the company's trading platform.

Skills

Native Japanese

Strong English proficiency (B2 or C1)

Online customer support experience

Analytical skills

Problem-solving skills

Financial background

Tools

CRM experience

Job description

A global customer support company is looking for a Chat Support Consultant fluent in Japanese to provide exceptional support in crypto trading. This remote position offers flexibility and requires strong communication and analytical skills. The ideal candidate has experience in online customer support and a background in finance. Join a multicultural team and enjoy benefits such as paid training and a supportive management approach.