Remote Cloud-Native Support Engineer

co.brick; Gliwice; Hybrid; PLN 147,312 - 185,256; Full time

Benefits offered by this job

Flexible working hours

Medicover

Development budget

Modern laptop/MacBook

Job summary

A dynamic tech company in Gliwice is seeking a Technical Support Engineer to address technical issues for a multi-tenant cloud-native commerce platform. Responsibilities include analyzing problems, collaborating with support teams, and creating troubleshooting documentation. The ideal candidate has a background in backend technologies and cloud architectures, and possesses strong communication skills. Competitive salary range: 13,200-16,600 PLN gross for employment or 16,000-20,000 PLN net for B2B contracts. Remote work and flexible hours offered.

Qualifications

• Familiar with at least one backend technology: Java/SpringBoot/RxJava/Node.js.
• Strong analytical, troubleshooting, and pragmatic problem-solving skills.
• Strong communication, organization, and customer service skills.
• Strong verbal and written English skills (B2/C1).

Responsibilities

• Analyze and triage technical problems as part of the company 2nd level support team.
• Work with the 1st level support team to communicate solutions back to the customer.
• Root-cause analysis and preparation of product reports or troubleshooting documents for the engineering team.
• Proactively find solutions for technical issues before involving engineering teams.

Tools

GCP

Docker

Kubernetes

Linux

Unix

JavaScript framework

Job description

A dynamic tech company in Gliwice is seeking a Technical Support Engineer to address technical issues for a multi-tenant cloud-native commerce platform. Responsibilities include analyzing problems, collaborating with support teams, and creating troubleshooting documentation. The ideal candidate has a background in backend technologies and cloud architectures, and possesses strong communication skills. Competitive salary range: 13,200-16,600 PLN gross for employment or 16,000-20,000 PLN net for B2B contracts. Remote work and flexible hours offered.