Remote CCaaS & CX Transformation Consultant

Accenture Poland; Warszawa; Hybride; PLN 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Private medical care

Life insurance

MyBenefit platform

Multisport card

Employee referral program

Résumé du poste

Accenture Poland is seeking professionals to design and deliver customer interaction solutions across multiple channels. You will act as a subject matter expert in CCaaS platforms and guide transformation projects for Fortune 500 clients.

Role emphasizes continuous learning, certifications, and applying AI-powered customer experiences, with opportunities to work across Europe and the Middle East in a flexible, mostly remote setup.

Qualifications

• Minimum bachelor’s degree.
• 2+ years of consulting experience.
• Experience leading transformative changes in digital customer service.
• Excellent English communication skills.

Responsabilités

• Plan, design and deliver customer interaction solutions across IVR, web, email, chat, SMS and social media.
• Serve as SME in CCaaS platforms and guide transformation projects.
• Enhance skills in quality monitoring, WFM, gamification and AI-powered experiences.
• Leverage industry knowledge while working with Fortune 500 clients.

Connaissances

CCaaS platforms

Customer experience design

English communication

Formation

Bachelor's degree

Outils

AWS

Genesys

Google

NICE

Sprinklr

Salesforce Service Cloud

Description du poste

Accenture Poland is seeking professionals to design and deliver customer interaction solutions across multiple channels. You will act as a subject matter expert in CCaaS platforms and guide transformation projects for Fortune 500 clients.

Role emphasizes continuous learning, certifications, and applying AI-powered customer experiences, with opportunities to work across Europe and the Middle East in a flexible, mostly remote setup.