Remote Genesys Cloud CX Implementation Consultant

Accenture Poland

Warszawa

Remote

PLN 180,000 - 240,000

Full time

5 hours ago

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Benefits offered by this job

Permanent contract

Training package and coaching support

Private medical care

Employee share purchase plan

Life insurance

Referral program

Job summary

Accenture Poland is seeking an experienced Contact Center Implementation Consultant with strong Genesys Cloud CX expertise to design, configure, and implement modern cloud-based contact center solutions for enterprise clients. You will work closely with business stakeholders, customer service teams, and technical experts to deliver end-to-end projects and ensure successful deployments.

Travel to client sites across Europe and the Middle East is required at times; strong communication and

Qualifications

Experience implementing Genesys Cloud CX in enterprise environments.
Ability to gather business and technical requirements from stakeholders.
Knowledge of integration approaches, APIs, and cloud technologies.
Excellent English communication skills.

Responsibilities

Lead end-to-end implementations of Genesys Cloud CX solutions.
Design contact center architectures and omnichannel journeys.
Configure Genesys Cloud components (Voice, Digital channels, Outbound, Scripts, Knowledge, Bots, WFO/WFM, Analytics).
Collaborate with integration teams to connect to CRM, ERP and other platforms.
Support testing, UAT, and deployment activities.
Provide guidance and best practices to clients throughout the lifecycle.
Deliver workshops and knowledge transfer sessions.
Troubleshoot issues and support continuous improvement.