Remote AI Customer Success Lead - Southern Europe

Jobgether; Remote; PLN 252,000 - 337,000; Full time

Job summary

A recruiting platform is seeking a Customer Success Manager who will drive the adoption of audio AI technology across Southern Europe. In this remote role, you will engage with customers to ensure they leverage the platform effectively, analyze usage for improvement, and drive commercial outcomes. The ideal candidate has over 5 years of experience in Customer Success within B2B SaaS, is fluent in Italian or Spanish and English, and possesses strong analytical and problem-solving skills. The company offers an innovative culture and professional development opportunities.

Benefits

Innovative culture with a focus on AI

Proactive support for professional development

Monthly co-working stipend for remote workers

Annual company offsite in different global locations

Qualifications

• 5+ years of Customer Success or Account Management experience in complex B2B SaaS.
• Fluent in Italian or Spanish and English.
• Experience with AI agents and API integrations.

Responsibilities

• Drive adoption of the audio AI platform across Southern Europe.
• Administer onboarding and enablement tactics for various products.
• Analyze product usage and performance to identify and address issues.
• Collaborate with Sales, Engineering, and Customer Success leadership.
• Identify expansion opportunities and drive renewals and upsells.

Skills

Customer Success Management

B2B SaaS experience

Fluency in Italian or Spanish

Analytical skills

Problem-solving skills

Communication skills

Job description

A recruiting platform is seeking a Customer Success Manager who will drive the adoption of audio AI technology across Southern Europe. In this remote role, you will engage with customers to ensure they leverage the platform effectively, analyze usage for improvement, and drive commercial outcomes. The ideal candidate has over 5 years of experience in Customer Success within B2B SaaS, is fluent in Italian or Spanish and English, and possesses strong analytical and problem-solving skills. The company offers an innovative culture and professional development opportunities.