Real-time Data Service Specialist

SIX; Województwo mazowieckie; Presencial; PLN 140.000 - 190.000; Jornada completa

Descripción de la vacante

SIX is seeking a Real-Time Data Service Specialist to ensure quality, availability, and transparency of real-time market data by monitoring feeds and coordinating customer-impacting resolutions. You will work with teams across time zones to support services 24/7 and collaborate with customers, data sources, and internal stakeholders.

Operating at the intersection of data operations, customer support, and technical troubleshooting, you will manage time-critical incidents, assess customer impact,

Formación

• Strong analytical and problem-solving skills for complex data flows and customer impact scenarios.
• Experience in production support, incident management, monitoring, or market data services in financial or mission-critical environments.
• Good understanding of IT systems, APIs, networking, data processing; scripting/automation is a plus.

Responsabilidades

• Perform data monitoring and quality management for incoming data feeds from exchanges and contributors, including anomaly detection and validation.
• Act as central coordination point for critical real-time incidents end-to-end with triage, impact assessment, and stakeholder coordination.
• Investigate and troubleshoot issues across market data delivery, APIs, network, and service operations; ensure timely resolution and escalation.
• Provide operational expertise and technical consultancy, support onboarding, and collaborate with business and technology teams.
• Drive service reliability and continuous improvement through monitoring enhancements, release readiness, automation, and issue analysis.
• Work 24/5 shifts (7 hours) with teams in Warsaw and globally.

Conocimientos

Analytical thinking

Problem solving

Production support

Incident management

Monitoring

IT systems, APIs, networking

Herramientas

SQL

Descripción del empleo

As a Real-Time Data Service Specialist, you ensure the quality, availability, and transparency of real-time market data services by monitoring data feeds and coordinating the resolution of customer-impacting issues. Working closely with colleagues across time zones, you support our services 24/7 and collaborate with customers, data sources, and internal stakeholders.

Operating at the intersection of data operations, customer support, and technical troubleshooting, you combine data expertise, analytical thinking, and technical understanding to manage time-critical incidents, assess customer impact, and drive service improvements. Acting as a central coordination point between customers, Customer Support, Product teams, and Service Reliability Engineers, you help deliver a reliable service experience and outstanding customer outcomes.

What You Will Do

As a Real-Time Data Service Specialist, you ensure the quality, availability, and transparency of real-time market data services by monitoring data feeds and coordinating the resolution of customer-impacting issues. Working closely with colleagues across time zones, you support our services 24/7 and collaborate with customers, data sources, and internal stakeholders.

Operating at the intersection of data operations, customer support, and technical troubleshooting, you combine data expertise, analytical thinking, and technical understanding to manage time-critical incidents, assess customer impact, and drive service improvements. Acting as a central coordination point between customers, Customer Support, Product teams, and Service Reliability Engineers, you help deliver a reliable service experience and outstanding customer outcomes.

What You Will Do

• Perform data monitoring and quality management for incoming data feeds from exchanges and contributors, including anomaly detection, validation, cleanup, and follow-up actions for existing and future sources.
• Act as the central coordination point for critical real-time incidents end-to-end, performing structured triage, customer impact assessment, stakeholder coordination, and transparent customer communication.
• Investigate and troubleshoot technical issues across market data delivery, APIs, network connectivity, and service operations, ensuring timely resolution and escalation.
• Provide operational expertise and technical consultancy by maintaining customer context, supporting onboarding activities, and collaborating across business and technology teams.
• Drive service reliability and continuous improvement through monitoring enhancements, release readiness, automation, recurring issue analysis, and operational excellence initiatives.
• 24/5 shifts (7 hours) with colleagues in Warsaw and around the globe

What You Bring

• Strong analytical and problem-solving skills with the ability to understand complex data flows, system dependencies, and customer impact scenarios.
• Experience in production support, incident management, monitoring, or market data services, ideally within financial services or another business-critical environment.
• Good understanding of IT systems, APIs, networking, data processing, and troubleshooting techniques; scripting, SQL, or automation skills are an advantage.