RDC Business Support Officer

TMF Group; Katowice; Hybrid; PLN 78,000 - 112,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Hybrid working

Central office location

Multikafeteria program

Job summary

TMF Group in Katowice hosts the Regional Delivery Center, hiring for an RDC Business Support Officer to back internal teams through centralized processes and data handling. You will manage documentation, invoicing updates, and CDD-related tasks, ensuring accurate, timely support within defined procedures.

Working in a hybrid setup with office presence 1–2 days weekly, you’ll thrive in an international environment offering growth, private medical care, and strong team collaboration.

Qualifications

• Some relevant experience in administrative services, preferably within legal or corporate administration environments.
• Experience in shared services / centralized support / remote support environment is preferred.
• Basic understanding of CDD/KYC/AML concepts is a plus.
• Excellent written and verbal English.

Responsibilities

• Provide administrative support to internal teams within the centralised RDC function.
• Execute and coordinate standardised processes, including invoicing updates and service agreements.
• Manage documentation flows with correct routing, tracking, and filing in internal systems.
• Provide filing support in ViewPoint and arrange digital signatures via DocuSign.
• Support client due diligence processes and maintain client files per procedures.
• Follow up on outstanding client documentation and escalate gaps as needed.

Skills

Administrative experience

English proficiency

Independent work

Attention to detail

Tools

ViewPoint

DocuSign

Job description

Administration, Client Corporate Secretarial, Entity Management

About TMF Group

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world.

As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, We actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

We have been present in Poland for over 20 years, helping our clients from offices in Warsaw and Katowice, where more than 700 people already work.

Katowice is also the location for our second structure - the Regional Delivery Center, whose task is to serve the European markets of our clients, companies from the Fortune 500 and FTSE 100 rankings. As part of the structures, we are looking for specialists in the field of international accounting & tax, human resources and payroll, and global entity management. We also build teams that will be responsible for handling international funds and supporting internal financial processes of the TMF Group.

Discover the Role

• The RDC Business Support Officer provides administrative support to multiple internal teams, ensuring accurate data management, consistent documentation, and timely execution of operational processes.
• The role focuses on maintaining data quality and supporting administrative workflows, including invoicing updates and service agreements. It operates as an internally focused support function that enables efficient execution of standardized, repeatable processes.
• Working within a centralized support model, the role delivers volume-driven activities under defined procedures, service levels, and quality controls, including data maintenance, document management, record keeping, and preparation of standard correspondence

Key Responsibilities

Administrative Support & Process Execution

• Provide administrative support to internal teams within the centralised RDC function, acting as a support layer to service delivery teams.
• Execute and coordinate standardised processes, including invoicing updates, service agreements, and general data maintenance.
• Manage documentation flows, ensuring correct routing, tracking, and filing within internal systems.
• Provide filing support in ViewPoint, ensuring consistency and completeness of documentation.
• Arrange digital signatures (via DocuSign), track completion, and ensure proper storage of executed documents.
• Execute administrative activities supporting Client Due Diligence (CDD) processes, including document collection, information requests, case tracking, and system updates.
• Support the preparation and maintenance of client due diligence files, ensuring completeness and accurate record keeping in accordance with established procedures.
• Follow up on outstanding client documentation and elevate missing information or exceptions to relevant stakeholders.

Data & Documentation Management

• Maintain high data quality across systems, ensuring accuracy, completeness, and consistency.
• Keep structured records, files, and registers in line with internal standards to support auditability.
• Prepare, update, and manage standard templates and administrative documentation.

Workflow Management & Continuous Improvement

• Monitor workflows and ensure timely follow-up, flagging missing information or inconsistencies.
• Support efficient, standardised, and scalable processes, contributing to continuous improvement.
• Identify operational issues and support resolution within defined procedures and escalation lines.

Key Requirements

• Some relevant experience in administrative services, preferably within legal or corporate administration environments
• Experience in shared services / centralized support / remote support environment
• Basic understanding of Client Due Diligence (CDD), Know Your Customer (KYC), Anti-Money Laundering (AML), and sanctions screening principles is preferred
• Excellent written and verbal English
• Openness for 1-2 days/week office presence in our Katowice location
• Ability to work independently
• High level of accuracy and attention to detail
• Ability to identify inconsistencies and perform checksEagerness to learn, develop new skills, and establish a long-term professional path within the company

What’s in it for you?

• Convenient central location of the office
• Flexi-time and hybrid working
• An international and dynamic environment
• Private medical care
• Life insurance
• Co-financing for the Multikafeteria program (e.g. Multisport card)
• Access to a language platform with 12 different languages to learn
• Access to a mental health and well-being platform offering a variety of functionalities that will support you in caring for your well-being
• Exceptional people and atmosphere
• Christmas and occasional gifts
• Co-financing of holidays (social fund)
• Opportunity to take part in charity projects