RBS Data Governance Specialist

Vastbouw; Województwo pomorskie; Hybrid; PLN 68,000 - 98,000; Full time

Job summary

Ricoh is a global leader in digital services, recognised for innovation, sustainability, and a people-first culture. The role involves maintaining data quality across customers, suppliers and assets, processing meter readings, and handling ServiceNow requests to support accurate billing and timely updates.

You will contribute to day-to-day operations, improve processes, and deliver excellent customer service while aligning with Ricoh's inclusive culture and values.

Qualifications

• Good command of English (minimum B2).
• Experience working with Microsoft Excel.
• Strong attention to detail and accuracy.
• Analytical and problem-solving abilities.
• Clear communication, listening and questioning skills.
• Customer-focused mindset and stakeholder relationship skills.
• Ability to work efficiently on repetitive tasks.

Responsibilities

• Maintain and update customer, supplier, and asset data in company systems.
• Process and validate meter readings to ensure accurate billing and reporting.
• Handle requests and data updates through ServiceNow within agreed timelines.
• Ensure all data is accurate, complete, and up to date.
• Respond to customer and stakeholder queries in a timely and professional manner.
• Investigate and resolve data-related issues and operational requests.
• Work closely with internal teams to support day-to-day operations.
• Monitor service levels and contribute to achieving team performance targets.
• Identify opportunities to improve processes and increase efficiency.
• Deliver excellent customer service while following company policies and procedures.

Skills

English (B2)

Microsoft Excel

Attention to detail

Analytical skills

Problem-solving

Communication skills

Listening and questioning

Customer-focused

Team player

Ability to handle repetitive tasks

Tools

Microsoft Excel

Job description

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Find your place. Transform your future

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People transform when they Love What They Do

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing

• Maintain and update customer, supplier, and asset data in company systems.
• Process and validate meter readings to ensure accurate billing and reporting.
• Handle requests and data updates through ServiceNow within agreed timelines.
• Ensure all data is accurate, complete, and up to date.
• Respond to customer and stakeholder queries in a timely and professional manner.
• Investigate and resolve data-related issues and operational requests.
• Work closely with internal teams to support smooth day-to-day operations.
• Monitor service levels and contribute to achieving team performance targets.
• Identify opportunities to improve processes and increase efficiency.
• Deliver excellent customer service while following company policies and procedures.

We are looking for a maternity cover (1-2 year contract)

You will ideally have

• Good command of English (minimum B2 level).
• Previous experience working with Microsoft Excel.
• Strong attention to detail and accuracy.
• Good analytical and problem-solving skills.
• Ability to identify issues and propose effective solutions.
• Strong communication, listening, and questioning skills.
• Customer-focused mindset with the ability to build positive relationships with stakeholders.
• Ability to work efficiently and maintain accuracy in repetitive tasks.
• Responsible, proactive, and reliable approach to daily responsibilities.
• Team player with strong collaboration skills.

In return for your commitment, you can expect

At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.

Love to Connect
You become part of a global community built on openness, inclusion and genuine collaboration.
Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.

Love to Grow
Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.

Love to Give Back
Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.

Love to Succeed
Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We are an equal opportunities employer

We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.