People Service Specialist

Ricoh Business Services Poland; Województwo pomorskie; On-site; PLN 70,000 - 110,000; Full time

Job summary

Ricoh Business Services Poland is seeking an HR professional to support daily HR operations and employee data management. You will handle documentation, inquiries, onboarding policies, and maintain data quality across HR systems.

We value clear communication, attention to detail, and a proactive approach to resolving issues for employees and managers. English at C1 level is essential, as are collaborative, people-first values at Ricoh.

Qualifications

• Proven HR team experience with onboarding and employee data management.
• Strong attention to detail and willingness to learn.
• English C1 level.
• Experience with ticketing systems is a plus.
• Excellent communication skills.

Responsibilities

• Managing employee documentation, including employee records, contracts, and leave processes, ensuring accuracy and compliance
• Acting as the primary point of contact for HR-related inquiries via phone, chat, and case management tools; identifying issues and delivering effective solutions for employees and managers
• Supporting the HR function and business lines by handling day-to-day HR requests and questions from employees and people managers
• Providing operational support in the management and maintenance of HR systems, ensuring data quality and process efficiency
• Measuring, analyzing, and reporting HR service data to identify areas for improvement and support solution recommendations
• Supporting onboarding policies, processes, and learning material creation, ensuring a smooth and positive employee experience from day one

Skills

English C1

HR team experience

Onboarding processes

Employee data management

Attention to detail

Ticketing systems

Strong communication

Tools

HRIS systems

Job description

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Find your place. Transform your future

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People Transform When They Love What They Do

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What You Will Be Doing

• Managing employee documentation, including employee records, contracts, and leave processes, ensuring accuracy and compliance
• Acting as the primary point of contact for HR-related inquiries via phone, chat, and case management tools; identifying issues and delivering effective solutions for employees and managers
• Supporting the HR function and business lines by handling day-to-day HR requests and questions from employees and people managers
• Providing operational support in the management and maintenance of HR systems, ensuring data quality and process efficiency
• Measuring, analyzing, and reporting HR service data to identify areas for improvement and support solution recommendations
• Supporting onboarding policies, processes, and learning material creation, ensuring a smooth and positive employee experience from day one

You will ideally have

• English language proficiency at the C1 level.
• professional experience as a member of the HR team.
• Knowledge of processes such as onboarding, employee documentation, and employee data management.
• Attention to detail and willingness to learn processes.
• Experience with ticketing systems is considered an asset.
• Strong and effective communication skills are essential for success in this role.

#RBSPL

In return for your commitment, you can expect

At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.

Love to Connect

You become part of a global community built on openness, inclusion and genuine collaboration.

Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.

Love to Grow

Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.

Love to Give Back

Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.

Love to Succeed

Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We are an equal opportunities employer

We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.