Quality Specialist, German

Taskrabbit; Polska; Hybrid; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Employer-paid health insurance

401k match

Flexible time off with 2 company-wide闭

IKEA discounts

Job summary

Taskrabbit is seeking a Quality Specialist to help ensure exceptional customer service by monitoring and improving the quality of interactions between our CS teams and end-users. You will analyze conversations, provide actionable feedback, and implement quality assurance measures to raise overall satisfaction.

You will work with the Training & Development team to ensure successful onboarding and share insights with leadership for continuous improvement.

Qualifications

• Experience in Customer Support or Quality & Training.
• Analytical & problem solving skills.
• Good communication & interpersonal skills.
• Detail-oriented with a focus on improvement.
• Fluent in German and English.

Responsibilities

• Monitor and evaluate interactions (phone, email, chat, tickets) for quality.
• Conduct regular evaluations of agents using the quality rubric and provide coaching.
• Analyze CS metrics to identify trends and improvement areas and report to supervisors.
• Identify process improvements to enhance efficiency and customer satisfaction.
• Provide feedback to Customer Support representatives for improvement areas.
• Share feedback with Training & Development to support onboarding success.
• Incorporate user feedback for leadership to integrate into quality assessment.
• Collaborate with Customer Support to address recurring issues and improve service delivery.

Skills

Customer support

Quality assurance

Analytical skills

Communication skills

Detail-oriented

German fluency

English fluency

Job description

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024, 2025) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!

About the Role:

As a Quality Specialist, you’ll play a vital role in assisting in the delivery of exceptional customer service. You will monitor, assess, and improve the quality of interactions between our CS Teams and end-users, by analysing user interactions, providing feedback, and implementing quality assurance measures. You will contribute to enhancing overall customer satisfaction, maintain service excellence, and improve on internal policies. As a customer-centric company, Taskrabbit is looking for the right person to help us to continue to grow and improve.

What You’ll Work On:

• Monitor and evaluate interactions, including phone calls, email, chat, messaging tickets, to ensure adherence to established quality standards, as well as assessing Agent’s communication skills and problem-solving abilities.
• Conduct regular evaluations of Agents performance according to our quality rubric, following up with constructive feedback and coaching to improve performance
• Analyse customer service metrics and key performance indicators to identify trends and areas for improvement and provide this feedback to the supervisors.
• Identify process improvements to enhance efficiency and customer satisfaction based on our quality rubric.
• Provide feedback to Customer Support representatives on areas of improvement based on Quality Evaluation.
• Share relevant feedback with the Training & Development Team to ensure onboarding success.
• Identify user feedback so that the leadership team may integrate into quality assessment.
• Work closely with the Customer Support team to address recurring issues and improve overall service delivery.

Your Expertise:

• Experience in Customer Support or Quality & Training.
• Analytical & problem solving skills.
• Good communication & interpersonal skills.
• Detail-oriented with a focus on improvement, and takes pride in a job well done
• Proficient fluency in German & English is required

You’ll love working here because:

• Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.