Quality Assurance Manager - 12 months FTC (All genders)

zooplus SE; Wrocław; Hybrid; PLN 127,000 - 155,000; Full time

Benefits offered by this job

Hybrid work model

Product discounts for employees

Wellbeing programs

Transport or bike leasing subsidies

Training and development opportunities

Across-the-globe travel opportunities

Job summary

zooplus SE is seeking a Quality Assurance Manager on a 12-month fixed-term contract in our Operations & Logistics team. The role focuses on inventory accuracy, SAP MM-IM ownership, and continuous process improvement across warehouses and 3PLs.

You will define and implement processes, resolve discrepancies, and support SAP rollouts while collaborating with internal and external stakeholders. English fluency is essential; German is a plus.

Qualifications

• Several years of experience in a comparable role in inventory management or supply chain.
• Knowledge of SAP MM-IM, ideally also SAP CI and IDoc monitoring.
• Solid understanding of warehouse and fulfilment processes.
• Strong analytical skills and experience in data analysis.
• Excellent communication skills and a solution-oriented mindset.
• Familiarity with SQL and Tableau is a plus.
• Fluent in English; German is an advantage.

Responsibilities

• Ensure the accuracy of inventory values and system stock levels (SAP MM-IM, legacy systems, 3PL WMS).
• Define, execute, and improve processes to maintain correct and compliant inventory records.
• Identify and resolve discrepancies, WMS process failures, or interface issues.
• Support SAP rollouts as Business Process Owner and Key User for SAP MM-IM.
• Take ownership of financial closing processes, including in-transit inventory.
• Collaborate with internal and external stakeholders to resolve inventory-related issues.
• Implement best practices and drive CIP (continuous process improvement).
• Conduct regular audits to ensure inventory accuracy across warehouses and 3PLs.
• Monitor returns, damages, and restocking processes to minimize revenue leakage.

Skills

English fluency

Analytical skills

Communication skills

Cross-functional collaboration

Tools

SAP MM-IM

SAP CI

IDoc monitoring

SQL

Tableau

Job description

Quality Assurance Manager - 12 months FTC (All genders)

• Full-time
• Department: Operations & Logistics
• Job Level: 06
• Compensation: PLN 126600 - PLN 154700 - yearly

With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.

The warehouse is located in Wojkowice 36, 55-020 Żórawina (Lower Silesian Voivodeship).

Your Responsibilities

• Ensure the accuracy of inventory values and system stock levels(SAP MM-IM, legacy systems, 3PL WMS).
• Define, execute, and improve processesto maintain correct and compliant inventory records.
• Identify and resolve discrepancies, WMS process failures, or interface issues.
• SupportSAP rolloutsas Business Process Owner and Key User for SAP MM-IM.
• Take ownership offinancial closing processes, including in-transit inventory.
• Collaborate with internal and external stakeholders to resolve inventory-related issues.
• Implementbest practicesand drivecontinuous process improvement (CIP).
• Conduct regular audits (cycle counts, spot checks, variance analysis) to ensure inventory accuracy across warehouses, 3PL partners, and digital listings.
• Monitor returns, damages, and restocking processes to ensure proper reconciliation and minimal revenue leakage.

• Several years of experience in a comparable role in inventory management or supply chain.
• Knowledge ofSAP MM-IM, ideally also SAP CI and IDoc monitoring.
• Solid understanding of warehouse and fulfilment processes.
• Strong analytical skills and experience in data analysis.
• Excellent communication skills and a solution-oriented mindset.
• Familiarity withSQL and Tableauis a plus.
• Fluent in English; German is an advantage.

Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts .

A note on compensation: We believe in being transparent about salary ranges. The range shown reflects the full scope that the role can grow into over time, depending on experience, skills, and impact. Most offers are positioned around the midpoint of the range, ensuring a fair and consistent approach across our teams.

At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid