Quality Analyst

U.S. Bank; Warszawa; Hybrid; PLN 60,000 - 100,000; Full time

Job summary

U.S. Bank is seeking a Quality Assurance analyst to validate processes and controls across regulatory-compliant operations. The role involves testing, documentation, and maintaining product knowledge within the business unit.

The position requires a high school diploma or equivalent and 1–2 years of relevant experience, with strong attention to detail and proficient computer skills, including MS Office. A hybrid schedule is available in Warsaw, Poland.

Qualifications

• High school diploma or equivalent is required.
• Typically 1–2 years of relevant experience in quality analysis or similar.
• Strong accuracy and attention to detail are essential.
• Proficient in Microsoft Office and similar software tools.
• Excellent verbal and written communication skills are preferred.

Responsibilities

• Validate operational processes and controls for completeness, accuracy, effectiveness, and timeliness according to internal and regulatory standards.
• Deliver concise, fact-based exception details to identify program issues and defect trends.
• Perform routine to moderately complex testing and control assessment activities.
• Create comprehensive audit trails and document appropriate test conclusions.
• Maintain thorough knowledge of products, policies, operations, and procedures related to the business unit.
• Demonstrate good knowledge of federal, state, and local laws and regulations.
• Utilize computer skills effectively, particularly Microsoft Office applications.
• Maintain high accuracy and attention to detail in all tasks.

Skills

Attention to detail

Verbal and written communication

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology.

As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

• Validate operational processes and controls are complete, accurate, effective, and timely in accordance with internal and regulatory standard, guidelines, and procedures.
• Deliver succinct fact-based exception detail used to identify program issues, defect trends and correct human error within documented established frequencies.
• Perform routine to moderately complex testing and control assessment activities.
• Create comprehensive audit trails, assessing, and documenting appropriate test conclusions.
• Maintain thorough knowledge of the products, policies, operations, and procedures related to the business unit.
• Good knowledge of federal, state, and local laws and regulations.
• Proficient computer skills, especially Microsoft Office applications.
• Strong accuracy and attention to detail.

Basic Qualifications

• High school diploma or equivalent
• Typically one to two years of relevant experience, preferably in quality analysis and measurement activities

Preferred Skills/Experience

• Good knowledge and understanding of the products and services applicable to the assigned area
• Good knowledge of the productivity and accuracy standards of the assigned area
• Effective verbal and written communications skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Hybrid/flexible schedule

Location Expectations; The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

Closing Date

Posting may be closed earlier due to high volume of applicants.