Program Manager - Warsaw

TransPerfect; Województwo warmińsko-mazurskie; On-site; PLN 120,000 - 180,000; Full time

Job summary

TransPerfect is seeking a Program Manager to oversee the operational success of the program, ensuring seamless team collaboration, delivery excellence, and high-quality client service and evaluation. The role demands strong program management, problem-solving, and the ability to build durable client and internal relationships in both in-person and virtual settings.

The successful candidate will drive strategic initiatives, set benchmarks, and coordinate with global teams to optimize processes,

Qualifications

• Excellent written and verbal communication in native language and English.
• Independent, self-motivated, results-oriented, and dynamic.
• Exceptional problem solving/critical thinking skills.
• Ability to work under pressure to meet tight deadlines.
• Experience with program evaluation systems and IT staff collaboration.
• Leadership experience in matrix organizations.

Responsibilities

• Own the service delivery for the program across geographically dispersed client and TransPerfect teams.
• Establish benchmarks, timelines, and resources to achieve strategic goals; set accountability standards.
• Design and implement new initiatives to improve processes, quality procedures and workflow models.
• Serve as the pivotal client contact, manage expectations, and maintain satisfaction.
• Ensure client awareness of processes and best industry practices to build trust.
• Collaborate with internal teams to expand client relationships and develop new business opportunities.
• Identify gaps and trends to maximize revenue potential and service diversification.
• Partner with Production to shape offerings and support client-facing teams.
• Maintain strong relationships among diverse account teams and drive strategic planning for improved satisfaction and profitability.
• Complete other tasks as assigned by management.

Skills

Program management

Client relationship management

Communication

Problem solving

Team leadership

Strategic thinking

Process improvement

Attention to detail

Cross-functional collaboration

Work under pressure

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

The Program Manager will be responsible for the operational success of TransPerfect ensuring seamless team collaboration and development, program delivery, strategic customer service and quality control and evaluation.

A successful Program Manager will have solid program management skills, excellent problem solving skills, and the ability to build strong relationships with client and internal teams in face to face and virtual environments.

Description

• Own the service delivery for the program, across geographically dispersed client and TransPerfect teams
• Enhance organizational excellence by establishing operational benchmarks, timelines, and resources needed to achieve strategic goals, proactively recommending and driving improvements as necessary; set standards for accountability and measurements of success
• Engage with the client and internal teams to design and implement new initiatives to further develop process improvement, quality procedures, and efficient workflow models
• Be the pivotal point of contact for the client with responsibility for communication, setting achievable service and delivery expectations, and ensuring these are fulfilled and satisfaction levels consistently maintained
• Ensure the client has knowledge of the defined process and best industry practices to develop trust in program services and solutions delivery
• Collaborate with internal teams to establish, strengthen and expand client relationships and support development of new business opportunities and overall profitable revenue growth
• Identify gaps and trends to support the Client Service team to maximize revenue potential through expansion and /or diversification of services and solutions
• Partner with Production team to dissect and shape new offerings and support client-facing teams to build value proposition around these proposed offerings
• Build and strengthen the relationships between the diverse teams working on the account
• Drive strategic planning and strategy implementation to aid and report on improved customer satisfaction, consistent quality delivery, process efficiency, and increased profitability
• Complete any other tasks as assigned by a manager/supervisor

Required Skills

• Excellent written and verbal communication skills in native language as well as in English
• Independent, self-motivated, results-oriented, and dynamic
• Exceptional problem solving/critical thinking skills
• Ability to work effectively under pressure to meet tight deadlines and challenging goals
• Proficient in using technology as a management reporting tool and experience working with information technology staff to develop and implement program evaluation systems
• Energized in matrix organizations where excellence is achieved through relationships rather than formal reporting structures
• Thorough understanding of project management
• Advanced use of Microsoft Office applications
• Attention to detail
• Minimum 5 years of experience in program/account management
• Minimum Bachelor’s degree or equivalent
• Experience working with a high-performance, collaborative, constructive peer group
• Leadership experience in managing teams

Desired Skills And Experience

• Prior translation industry experience
• Six Sigma certification or experience
• PMP or Prince 2 certification or experience