Program Leadership: Customer Engagement & Card Growth

Mastercard Inc.; Cisie; On-site; PLN 120,000 - 190,000; Full time

Job summary

Mastercard Inc. is seeking a Specialist, Program Management, Customer Engagement to lead client-focused initiatives across markets. You will manage engagement campaigns, coordinate with internal teams and external partners, and deliver on card-portfolio objectives.

Reporting to the Consumer Acquisition & Engagement team, you’ll own the initiative lifecycle from requirements to implementation, reporting and financial settlement, while ensuring top-tier client satisfaction and measurable outcomes.

Responsibilities

• Own day-to-day relationships with assigned clients and develop a strong understanding of their customer-engagement and card-portfolio objectives.
• Translate client needs and customer insights into campaigns, product enhancements or practical engagement solutions.
• Manage customer-acquisition, engagement, loyalty and promotional initiatives from initial requirements through implementation, monitoring, reporting and closure.
• Support clients in improving card acquisition, customer engagement, card usage and transaction activity.
• Use customer, campaign and portfolio information to identify opportunities and develop practical recommendations.
• Contribute to the development and enhancement of customer-facing products, propositions and experiences.
• Coordinate timelines, milestones, dependencies, risks and agreed actions across several parallel initiatives.
• Prepare reports, presentations and supporting documentation for clients and internal stakeholders.
• Coordinate agreements, campaign funding, budgets, costs and financial settlement with Finance, suppliers and relevant partners.
• Maintain accurate and timely campaign, financial and reporting documentation.
• Partner with Marketing, Advisors, Product, Managed Services, Finance and other teams to deliver coordinated client solutions.
• Manage relationships with external vendors and partners involved in product, programme and campaign delivery.
• Identify opportunities to improve customer journeys, campaign performance and existing delivery approaches.
• Proactively address obstacles, resolve delivery issues and maintain clear communication between clients and internal teams.
• Take personal accountability for assigned clients, initiatives and agreed outcomes.

Job description

Mastercard Inc. is seeking a Specialist, Program Management, Customer Engagement to lead client-focused initiatives across markets. You will manage engagement campaigns, coordinate with internal teams and external partners, and deliver on card-portfolio objectives.

Reporting to the Consumer Acquisition & Engagement team, you’ll own the initiative lifecycle from requirements to implementation, reporting and financial settlement, while ensuring top-tier client satisfaction and measurable outcomes.