Product Support Analyst — Hybrid & Growth Opportunities

Acturis; Wrocław; Hybrid; PLN 55,855 - 66,904; Full time

Benefits offered by this job

Stable employment

Opportunities for training

Feedback system

Gain experience under a mentor

Regular pay raises

Benefit packages

Hybrid working model

Job summary

A leading SaaS insurance provider in Wrocław is seeking motivated individuals to support their insurance product teams. The role involves resolving client queries and verifying product functionality. Candidates should have strong analytical skills and a minimum B2 level of English, with a desire to improve processes. Opportunities for development and a competitive salary of 5500 PLN gross are offered, along with a hybrid working model post-onboarding.

Qualifications

• Strong analytical and logical skills, understanding connections between product documentation and behavior.
• Ability to work collaboratively and independently on assignments.
• Keen to improve team processes and present problems clearly.

Responsibilities

• Support product teams by resolving client queries and verifying product behavior.
• Create and maintain test documentation, tracking common issues.
• Monitor and manage queries across multiple client projects.

Skills

Analytical skills

Communication skills

Team collaboration

Problem-solving

Education

Minimum B2 level English

Tools

SQL

Confluence

Git

Bitbucket

XML/XSLT

Job description

A leading SaaS insurance provider in Wrocław is seeking motivated individuals to support their insurance product teams. The role involves resolving client queries and verifying product functionality. Candidates should have strong analytical skills and a minimum B2 level of English, with a desire to improve processes. Opportunities for development and a competitive salary of 5500 PLN gross are offered, along with a hybrid working model post-onboarding.