Principal CX Transformation & M&A Integration Lead

Honeywell Technologies

Poland

On-site

PLN 260,000 - 420,000

Full time

14 days+

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Job summary

Honeywell Technologies is seeking a Principle CX Program Manager to lead M&A integration and S/4HANA readiness across CX transformation initiatives. You will align processes, data, and systems for acquired businesses and partner with global teams to drive adoption of new operating models.

The role reports to the Sr. Director, CX Transformation and requires strong change management, stakeholder engagement, and a track record of delivering complex, cross-functional programs in a multinational

Qualifications

Bachelor's degree in Business, Operations, Engineering, Finance, Information Systems, or related field.
Significant experience in Customer Experience, Customer Service, Order-to-Cash, or related leadership roles.
Led large cross-functional transformation programs in a global environment.
Strong understanding of Customer Service, Order-to-Cash, and related processes.

Responsibilities

Lead Customer Experience integration workstreams for acquired businesses, including Customer Service and Order-to-Cash processes.
Partner with business and functional leaders to align people, process, data, and systems during integration.
Develop and execute integration plans, track milestones, manage risks, and ensure operational readiness.
Lead CX change management and readiness activities supporting Helix / S/4HANA deployments.
Drive process harmonization and adoption of best practices across CX Shared Services.
Provide executive-level reporting on integration progress, risks and outcomes.