POS Vendor Services Manager

Us Bank; Warszawa; On-site; PLN 211,000 - 248,000; Full time

Benefits offered by this job

Healthcare

Retirement plan

Paid vacation

Holidays

Parental leave

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a delivery-focused leader to own POS Vendor Management and Inventory & Deployment across Europe. You will drive performance, cost control and transformation while building a high-performing organisation.

You will set direction, manage SLAs/KPIs, and work with Product, Sales, Finance and Risk to deliver vendor value and merchant experience. Fluency in English is required; Polish is an asset.

Qualifications

• Min. 5 years' people leadership, including leading managers or senior team members.
• Proven track record of owning and delivering strategic targets.
• Proven vendor / supplier management, including performance and negotiation.
• Experience with POS inventory and deployment across multiple markets.
• Strong CapEx and OpEx planning, forecasting and cost control.
• Experience driving automation and digitisation improvements.
• Knowledge of vendor contracts and legal language.
• Excellent communication with senior leaders; data-driven storytelling.
• Fluent English; Polish is an asset.

Responsibilities

• Take overall responsibility for POS Vendor Management, Inventory and Deployment across Europe, delivering targets.
• Set direction and roadmap for both functions aligned with Operations strategy.
• Ensure SLAs and KPIs are met with focus on merchant experience.
• Maintain risk and control environment; address gaps promptly.
• Document procedures, including audit requirements; be escalation point.
• Lead vendor performance reviews, negotiations and onboarding of new suppliers.
• Oversee end-to-end CapEx/OpEx planning and forecasting across markets.
• Drive automation-first improvements and continuous process enhancements.
• Build relationships with Operations, Product, Finance and Risk.
• Present performance metrics to senior leaders; flag delivery risks early.

Skills

People leadership

Vendor management

POS inventory

CapEx planning

OpEx planning

Automation

Stakeholder management

Data-driven decision making

English fluent

Polish asset

Tools

RFI / RFP processes

Dashboards & analytics

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This role leads POS Vendor Management and Inventory & Deployment across Europe. It carries full accountability for vendor performance, commercial outcomes, stock availability and deployment performance, and for keeping CapEx and OpEx spend in line with agreed plans and forecasts.

This is a delivery-focused leadership role. The role holder sets clear direction and targets and delivers them, with a strong focus on transformation, vendor value and the merchant experience.

They are expected to drive continuous operational improvement and deliver efficiency through digitisation and automation. The role requires someone who takes ownership, makes decisions and delivers results without waiting for direction.

The role holder will lead and develop experienced managers, building a high-performing and accountable organisation.

Working closely with Product, Sales, Finance and Risk (TPRM), they will be the senior escalation point for Vendor Management and Inventory & Deployment across Europe.

Key Responsibilities

Ownership & Accountability:

• Take overall responsibility for the performance of POS Vendor Management, Inventory and Deployment across Europe, and deliver against agreed strategic targets

• Set the direction and roadmap for both functions, in line with the wider Operations strategy.

• Hold full accountability for all SLAs and KPIs across both teams, with a strong focus on service delivery and the merchant experience

• Maintain a strong risk and control environment across both functions, ensuring control gaps are identified and addressed in a timely manner.

• Ensure procedures are documented, reviewed and approved, including audit requirements.

• Be the senior decision maker and escalation point for both areas.

Vendor Management:

• Own POS vendor performance, commercial management and vendor risk (TPRM).

• Lead Deployment vendor commercial reviews and negotiations; agree and enforce improvement targets to enhance customer satisfaction.

• Hardware Vendors – set and drive improvement targets across delivery lead times, repairs, NFF, Discovery and DOA.

• New Hardware Supplier Onboarding – lead the end-to‑end introduction of a new hardware supplier across Europe, ensuring system readiness, contractual obligations and stock tracking are all in place.

• Lead vendor selection through RFI / RFP, and ensure vendor compliance across contracts, legal, TPRM and PRISM.

Inventory & Deployment Management

• Own European POS CapEx and OpEx planning, forecasting and reporting end-to‑end, delivering within budget with minimal variance.

• Lead the Inventory & Deployment function, with accountability for forecasting, ordering, inventory accuracy, distribution and consumables management, ensuring optimal stock levels across all markets

• Drive cost efficiency targets, reducing spend and improving value across all markets.

Automation, Change & Improvement

• Champion an automation-first approach across both functions, delivering efficiency through digitisation and process improvement.

• Drive continuous improvement, simplifying processes and controls and removing waste.

Stakeholders & Senior Leadership

• Build strong, trusted relationships across Operations, Product, Business Development and Risk & Compliance.

• Represent both functions in projects and new POS product launches, working closely with Product, Sales and Finance.

• Present performance, risks and plans to senior leaders with clear, data driven updates, and flag delivery risks in advance.

Team Leadership

• Lead, coach and develop experienced managers and senior team leaders.

• Build a high-performing, accountable team and manage performance proactively.

• Create an inclusive, engaged and collaborative environment, and support succession and talent development.

Required Knowledge, Skills & Experience

• Min. 5 years' people leadership, including leading managers or senior team members.

• Proven track record of owning and delivering strategic targets.

• Proven vendor / supplier management, including performance and commercial negotiation.

• Proven POS inventory and deployment experience across multiple markets.

• Strong CapEx and OpEx planning, forecasting and cost control, including variance management.

• Experience driving improvement and change, with a strong bias towards automation and digitisation.

• Experience and knowledge of vendor contract structure and legal language.

• Strong communication and stakeholder skills, including presenting to senior leaders.

• Strong analytical skills and attention to detail, using data and dashboards to drive decisions.

• Knowledge of POS products and their lifecycle; experience in card acquiring, payments or financial services.

• Uses AI tools and models to work smarter - including building simple agents to automate reporting, presentations and routine tasks (an advantage)

• Fluent English; Polish an asset.

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: zł210800,00 - zł248000,00

U.S. Bank will consider qualified applicants with arrest or conviction records