Polish-Speaking Customer Support Specialist - On-site in Sofia

Velenosi & Meredith Consulting; Katowice; On-site; PLN 127,000 - 171,000; Full time

Job summary

An international consulting firm is hiring a Customer Support Specialist to join their team in Sofia. The ideal candidate will be fluent in Polish and possess strong English skills, providing professional support to customers through various channels. The role includes assisting with inquiries, documenting interactions, and delivering excellent service in a multicultural environment. Relocation support is available for those moving from abroad.

Benefits

Relocation package

Paid training

Multicultural team environment

Modern office facilities

Career growth opportunities

Qualifications

• Fluent in Polish (C2/native) and English (B2+).
• Experience in customer support roles preferred.

Responsibilities

• Provide customer support via chat, email, or phone.
• Assist with product and service-related inquiries.
• Record customer interactions and ensure accurate documentation.
• Escalate complex issues to internal teams.
• Deliver excellent customer service.

Skills

Fluent Polish

Strong English

Customer service

Problem-solving

Empathy

Job description

An international consulting firm is hiring a Customer Support Specialist to join their team in Sofia. The ideal candidate will be fluent in Polish and possess strong English skills, providing professional support to customers through various channels. The role includes assisting with inquiries, documenting interactions, and delivering excellent service in a multicultural environment. Relocation support is available for those moving from abroad.