Police Data Reporting Technician (All Shifts)

The City of Fort Worth; Police; On-site; PLN 94,000 - 117,000; Full time

Benefits offered by this job

11 Paid Holidays

Medical

Dental

Vision

Paid Time Off

Pension Plan

Professional Development Opportunities

Job summary

The City of Fort Worth Police Department – Police Data Reporting Unit is seeking a Data Reporting Technician to support the department by handling a broad range of general customer service tasks and answering inquiries from the public about program operations.

The position requires a high school diploma or GED and two years of related clerical or data reporting experience; bilingual English/Spanish preferred; background checks and CJIS eligibility apply.

Qualifications

• High School Diploma or GED.
• Two (2) years of directly related clerical or data reporting experience.
• Bilingual English/Spanish preferred.
• Two (2) years plus of high-volume call center, public contact, and data entry.
• Experience in preparing / transcribing reports.

Responsibilities

• Conduct a high volume of telephone calls to citizens who have been victims of a criminal offense to document the incident.
• Record detailed information including offense type, time of call, caller name, and report service number.
• Determine elements of the crime as defined by the Texas Penal Code for court use.
• Maintain and update complex computer systems; process forms, reports and general correspondence.
• Respond to customer inquiries in a timely manner and explain policies and procedures.
• Maintain detailed files and records of police offense reports and correspondence.

Skills

Bilingual (English/Spanish)

Call center experience

Data entry

Reports preparation

Customer service

Education

High School Diploma or GED

Tools

Records Enterprise

CAD systems

CJIS knowledge

Job description

The City of Fort Worth Police Department – Police Data Reporting Unit is seeking a Data Reporting Technician to support the department by handling a broad range of general customer service tasks and answering inquiries from the public about program operations.

The position requires a high school diploma or GED and two years of related clerical or data reporting experience; bilingual English/Spanish preferred; background checks and CJIS eligibility apply.