PNO Analyst

Visa Hunt; Warszawa; On-site; PLN 117,000 - 147,000; Full time

Benefits offered by this job

Monthly home office stipend

Annual development stipend

Pension scheme

Luxmed health insurance

Floating holidays

Onsite amenities

MultiSport Plus

Job summary

Marqeta is seeking a Payment Network Operations Analyst in Poland to support ACE team activities from Warsaw in a hybrid model. You’ll manage card network communications, approvals, reporting, and access for network portals while collaborating with cross‑functional teams across the Marqeta ecosystem.

The role emphasizes attention to regulatory changes, prompt issue remediation, and proactive engagement with Visa, Mastercard, and other partners.

Qualifications

• Basic knowledge of Visa and MasterCard products, services and policies with 1–3 years of experience in the payment network industry.
• Growing ability to bridge business and technical teams.
• Take ownership and drive accountability for assigned tasks.
• Drive results with a positive outlook and a focus on high‑quality deliverables.
• Continual growth in communication skills across channels.

Responsibilities

• Facilitate ingestion of announcements published by card network partners into Jira for review.
• Assist with flagging impactful announcements to product managers and stakeholders to ensure compliance and avoid issues.
• Engage with network partners to ensure complete receipt of applicable communications.
• Create and maintain Jira Epics for all network communications.

Skills

Payments network knowledge

Collaboration

Communication skills

Ownership & accountability

Stakeholder management

Tools

Jira

Slack

Job description

As Marqeta’s Analyst on the PNO Announcements, Compliance and Enhancements team reporting to the Manager, Payment Network Operations, you will facilitate multiple aspects of the payments network communication lifecycle, including customer and partner reporting, issue management, and communication organization. You’ll be collaborating closely with the Marqeta extended team, including Network and Bank Partnerships, Customer Success, Finance, Product, Compliance, Legal, Technology, etc.

Payment Network Operations (PNO) is a foundational function to ensure that Marqeta is operationally ‘paving the road’ for our Customers through our network partners, including Visa, Mastercard, Discover, American Express and others. Our business model thrives on the infrastructures established by these payment networks, necessitating our team's expertise to foster and deepen these invaluable partnerships and open the door to the payments ecosystem for our customers.

The Payment Network Operations Analyst has working knowledge of payments networks and the payments ecosystem. They are expected to operate in a fast-paced environment, and have a passion for increasing their experience and finding a way to deliver for our customers and stakeholders. The Payment Network Operations Analyst has self-motivation and will have moderate guidance and oversight.

We work Flexible First. This role can be performed in a hybrid work model (Tuesday, Wednesday, Thursday onsite) from our Warsaw office. We’d love for you to join us!

The Impact You’ll Have

The ACE Team ensures Marqeta’s ongoing compliance with card network regulations and prevents potential operational or reputational risks. We help protect Marqeta, our programs, and our issuing bank partners by proactively monitoring and analyzing card network mandates, announcements, and compliance requirements, and working closely with product teams to ensure changes are communicated and executed effectively—helping to avoid potential service disruptions and damage to client trust.

In support of this objective, the Payment Network Operations Analyst for the ACE team will:

• Facilitate the ingestion of announcements published by our card network partners (Visa, Mastercard, Pulse, Discover, Amex, Moneypass, Allpoint)
  • Process all communications from the network into Jira for review, enabling the assessment of applicability and filtering out announcements which are definitively not applicable to Marqeta’s business
  • Assist with flagging impactful announcements to product managers and relevant stakeholders to ensure Marqeta remains compliant with network regulations and help prevent operational issues for Marqeta, our programs, and our issuing banks.
  • Engage with our network partners to ensure complete receipt of all applicable network communications.
  • Create and maintain all network communication related Jira Epics

Assist with customer and program waivers & participation opt-out

• Collaborate with other members of the ACE team to submit waiver and participation opt-in/out requests to issuing bank partners and Client Success teams
• Maintain records of waivers & participation opt-outs for Marqeta Customers
• Proactively track waiver expiration dates and ensure renewals are submitted and processed timely.

Grow as a subject matter expert for card network compliance & operational questions

• Manage a queue of inquiries regarding network tools/platforms access in Jira.
• Actively participate in responding to stakeholder inquiries in Slack with a focus on the team channel #ask-pno.

Act as the Administrator for Payment Network Online Portals

• Approve and process requests for access, troubleshooting access issues with stakeholders
• Conduct regular User Access Reviews as required for regulatory compliance

Conduct regular partner reporting

• Pull and deliver program reports for our internal, payment network and bank partners.

Cross-train with PNO BIN and TAM Teams

• Assist with onboarding and offboarding BINs and services for customer programs
• Support payment network initiatives

Who You Are

• Basic knowledge of Visa and/or Mastercard products, services and policies with at least 1-3 years of experience within the payment network industry
• Growing ability to bridge the gap between business and technical teams
• Take ownership and drive accountability for assigned tasks
• Drive results with a positive outlook and a clear focus on high-quality deliverables
• Continual growth in communication skills (interpersonal, verbal, presentation, written)
• Improve existing processes and institute new processes to improve efficiency and accuracy, decrease toil, and expand impact.
• Collaborate with team members on improvements to process efficiency and effectiveness to decrease toil and expand impact.

Your Manager

• Joshua Waddell - Director, Payment Network Operations

Compensation and Benefits

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in PLN, is: 117,000-146,500.

The bonus target for this position is 10% of the applicable base salary, subject to the plan terms and meeting eligibility requirements.

Along with monetary compensation, Marqeta offers

• Monthly stipend for your home office equipment and connectivity
• Annual development stipend to support your growth and development
• Pension Scheme provided by Allianz
• Employee health through Luxmed with employee cover paid at 100% by Marqeta
• Four floating holidays as additional paid days off to your annual leave entitlement
• In-office amenities including: drinks and snacks, wellness room, dedicated barista, community events onsite
• MultiSport Plus membership offerings.

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, **Affirm**, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

- Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

- Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

- Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

- Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

- Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.